Head Of Creative Operations & Delivery

We are the operational engine behind UKTV Creative. We ensure brilliant ideas become brilliant campaigns - delivered at pace, at scale, and to the highest standard. By combining smart processes, digital-first workflows and data-led insight, we enable our creatives to focus on what they do best: making work audiences love.

Purpose of the role

The Head of Creative Operations & Delivery sets the operational strategy that enables UKTV's Creative, Design & Production team to deliver world-class campaigns at scale. Reporting to the Director of Creative, Design & Production, you will lead transformation and innovation - embedding smart processes, AI-enabled workflows and strong governance - while driving cost efficiencies and financial discipline across all creative delivery. You will own the frameworks, KPIs and tooling roadmap that turn creative ambition into executional excellence, ensuring the delivery team can run day-to-day operations while you focus on long-term performance, innovation and stakeholder influence. You will also play a pivotal role in leading cultural and behavioural change - shifting the operation from legacy broadcast processes to an agile, data-informed and performance-driven model. Acting as the strategic bridge between Creative, Marketing, Media, and Technology, you will ensure operational strategy translates into real business value and creative excellence.

What we would like you to bring to the role....key experience, knowledge, skills & personal qualities

• Experience

• Proven leader of creative or marketing operations with experience managing complex delivery pipelines and cross-functional teams.
• Track record of transformation: embedding new processes, tools, SLAs and upskilling teams to adopt them.
• Strong financial management experience - forecasting, budgeting, cost control and supplier negotiations.
• Experienced in driving operational efficiency through KPIs, dashboards and data-led decision-making.
• Hands-on in implementing workflow systems, DAMs and cloud-based collaboration platforms.
• Background in applying Agile, PRINCE2 or similar methodologies within creative or marketing environments.
• Experience leading organisational transformation and capability development programmes, defining future-fit roles, skills, and structures.
• Familiarity with sustainability frameworks and ethical production standards such as BAFTA Albert or BBC Studios governance.

• Deep understanding of end-to-end creative, production and marketing workflows across brand, digital, social, performance and broadcast.
• Familiarity with governance frameworks, briefing standards and campaign intake protocols.
• Strong awareness of emerging technology, especially AI and automation, with ability to identify practical use cases.
• Skilled at resource planning, operational risk management and delivery oversight.
• Strong stakeholder management and collaboration skills, able to influence at senior levels.
• Understanding of measurement and effectiveness frameworks that connect creative delivery to audience engagement, speed-to-market, and commercial return.
• Ability to align creative operations with enterprise systems and governance frameworks, ensuring interoperability across BBC Studios and UKTV.

• Inclusive, empowering leadership style that fosters accountability and performance.
• Calm, structured and solutions-focused under pressure.
• Commercially astute, balancing creative ambition with financial rigour.
• Curious, innovative and motivated to future-proof ways of working.

Key Responsibilities

• Strategic Leadership

• Own and evolve the operational strategy across Creative, Design & Production.
• Lead transformation programmes – embedding new workflows, processes and SLAs that future-proof delivery.
• Lead cultural change, embedding a mindset of experimentation, agility and accountability across the Creative, Design & Production function.
• Define the future skills roadmap – identifying capabilities and training required to keep the team future-fit.
• Champion a digital-first and AI-enabled mindset across campaign planning and output.
• Ensure operational excellence contributes directly to commercial growth and brand effectiveness.

• Own the end-to-end production management process, ensuring projects are delivered on time, on budget and to the highest standard alongside the Production team.
• Drive cost efficiencies through supplier management, smart resourcing and scalable solutions.
• Partner with Procurement and Finance to forecast, track and report spend, embedding robust budget management practices.
• Ensure sustainability and ethical compliance are embedded into all production and delivery practices.

• Identify and implement AI-powered solutions to streamline creative development, adaptation and approvals.
• Shape the roadmap for workflow systems, DAMs and automation tools, ensuring interoperability and scalability.
• Drive innovation to unlock speed, efficiency and new creative opportunities.
• Champion test-and-learn methodologies and data-driven creative optimisation (e.g. dynamic content, automation, performance feedback loops) to enhance campaign effectiveness.

• Define and enforce governance frameworks, intake protocols, briefing standards and campaign SLAs.
• Ensure delivery discipline through tailored Agile/PRINCE2 methodologies that balance rigor with creative agility.
• Act as process guardian for key brand and performance campaigns, ensuring ambition is matched by executional excellence.
• Oversee operational risk management and business-continuity planning to ensure resilience during periods of high demand or change.

• Lead, mentor and develop a high-performing operations and delivery team.
• Build a culture of accountability, inclusivity, curiosity and performance.
• Partner with Creative, Marketing, Media and Tech teams to ensure alignment across campaign development and delivery.
• Shape the organisational design and role architecture of the delivery function to ensure scalability and alignment with future business needs.

What you will get to work on....key outputs and responsibilities of the role

• Shape transformation – lead the shift to smarter workflows, agile practices, and AI-enabled delivery models.
• Guard processes – set the standards, frameworks and SLAs that make campaigns efficient, consistent and effective.
• Drive financial discipline – manage production budgets, negotiate with suppliers, and ensure creative ambition is matched with cost-effective delivery.
• Champion innovation – explore and embed new tools, automation and AI to speed up execution and unlock creative opportunities.
• Enable decision-making – use live data, KPIs and dashboards to give leaders and teams real-time visibility of performance.
• Develop people – lead and grow a diverse, high-performing team, creating an environment where talent can thrive.
• Use performance data and dashboards to continuously optimise workflow efficiency and creative impact.
• Build strategic partnerships with technology providers and external vendors to drive innovation, automation and cost efficiency.
• Collaborate across the business – work closely with Creative, Marketing, Media, Tech and external partners to ensure flawless delivery of campaigns.
• Provide mentorship and career development support, helping individuals grow their skills and confidence.

Anything else for you to know about the role/team....

This team sits at the heart of our transformation. We are embedding new ways of working with Monday.com, DAM integration and AI-assisted workflows to unlock speed and scale. The Head of Creative Operations & Delivery will be central to making these changes stick – shaping the future of how UKTV delivers campaigns across every channel and platform. This role is central to embedding a culture of continuous improvement and innovation – future-proofing how UKTV delivers content of value to audiences and measurable value to advertisers.

Hybrid-Working

At UKTV, we are working in a hybrid environment with a mixture of home and office working. Getting together in the office as a team and a company gives colleagues an opportunity to build and maintain great relationships, encourages our culture of collaboration and creativity while recognising that colleagues need to have a healthy and happy work-life balance. You will agree with your manager the split of time you spend in the office or at home based on the role that you do, how often you come together as a team and your personal preference.

Diversity & Inclusion Commitment

At UKTV, our inclusion vision is to truly represent society in our workforce and on-screen, and create a culture of fairness and respect where we champion difference so that every person feels included and empowered to do their best work. We are committed to ensuring a level playing field at UKTV where all employees and job applicants are given equal opportunity, and that we have diverse voices at the table in everything we do. We welcome applications from everyone and we want UKTV to be a place where you can be your authentic self, give your best and develop your career free from discrimination of any kind.