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- Tasks: Support customers and therapists via email, chat, and phone while managing bookings and feedback.
- Company: Join UK Therapy Guide, a startup transforming mental health access with a trusted platform.
- Benefits: Enjoy flexible remote work, growth opportunities, and a supportive team environment.
- Why this job: Make a real impact in mental health while developing valuable skills in a dynamic role.
- Qualifications: Passion for mental health, excellent communication, and customer service skills are essential.
- Other info: Part-time hours preferred in afternoons/evenings, with training provided for all tasks.
UK Therapy Guide is dedicated to making high-quality, trusted mental health therapy accessible. Our platform connects individuals seeking therapy with qualified professionals. We are on a mission to transform mental health access and are working on an exciting new startup project that will revolutionise the mental health space. We’re looking for a passionate individual to join us on this journey.
This role is ideal for someone seeking part-time work with the opportunity to grow and develop new skills as the position evolves alongside the business. We are looking for an enthusiastic, highly motivated, and personable individual with a strong interest in the therapy field. This part-time, freelance contractor position is fully remote, making it perfect for someone who loves helping others and thrives in a dynamic environment. As a Customer Support Executive, you will take on varied tasks that blend customer service and administrative support.
Key Responsibilities- Training provided for all tasks.
- Provide customer and therapist support via email, chat, and phone.
- Conduct client referral calls to match them with the right therapist.
- Create, update, and improve therapist profiles.
- Film therapist profile videos.
- Collaborate with the team to ensure a seamless user experience.
- Troubleshoot customer issues and provide timely solutions.
- Gather and manage customer feedback to enhance our services.
- Attend creative team meetings and contribute to project development.
- Manage therapist bookings.
- Process refunds.
- Handle administrative tasks and data entry.
- Passion for mental health and therapy.
- Excellent communication skills (written and verbal).
- Strong interpersonal skills, with the ability to empathise and support clients.
- Highly organised and able to handle multiple tasks efficiently.
- Self-motivated with a positive, can-do attitude.
- Customer service experience.
- Tech-savvy, with proficiency in Google Suite / Google Workspace and other digital tools.
- Flexible, remote working opportunity.
- Be part of a company that’s making a real difference in mental health.
- Growth and development opportunities.
- A collaborative, creative, and supportive work environment.
Part-time – Preferably afternoons/evenings, with availability to provide cover during holidays. Salary: £12:50 an hour.
How to ApplyIf you’re passionate about mental health and excited about providing excellent customer service, we want to hear from you! Please send your CV and a cover letter explaining your interest in the role. Experience is ideal, but training will be provided.
Freelance Customer Support Executive (Remote) employer: UKTherapyGuide.com
Contact Detail:
UKTherapyGuide.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Customer Support Executive (Remote)
✨Tip Number 1
Familiarise yourself with the mental health sector and current trends. Understanding the challenges faced by individuals seeking therapy will help you connect better with clients and therapists, showcasing your passion for the field.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Being able to empathise and provide solutions quickly will set you apart as a candidate who can thrive in a dynamic environment.
✨Tip Number 3
Get comfortable with digital tools, particularly Google Suite. Since the role is remote, demonstrating your tech-savviness during any interactions will show that you're ready to hit the ground running.
✨Tip Number 4
Engage with the company’s mission on social media or through their website. Showing that you’re already invested in their goals and values can make a strong impression during interviews or discussions.
We think you need these skills to ace Freelance Customer Support Executive (Remote)
Some tips for your application 🫡
Understand the Company: Familiarise yourself with UK Therapy Guide's mission and values. Highlight your passion for mental health in your application to show that you align with their goals.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service and any roles related to mental health. Emphasise skills like communication and organisation that are crucial for this position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how your skills and experiences make you a great fit for the Customer Support Executive position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at UKTherapyGuide.com
✨Show Your Passion for Mental Health
Make sure to express your genuine interest in mental health and therapy during the interview. Share any personal experiences or motivations that drive your passion, as this will resonate with the company's mission.
✨Demonstrate Excellent Communication Skills
Since the role involves customer support, highlight your communication skills. Be clear and articulate in your responses, and consider providing examples of how you've effectively communicated in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you successfully resolved customer issues or improved a process, and be ready to discuss them.
✨Familiarise Yourself with Digital Tools
As the position requires proficiency in Google Suite and other digital tools, brush up on these applications before the interview. Being tech-savvy will demonstrate your readiness for the role and your ability to adapt quickly.
