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For Companies At a Glance
- Tasks: Support customers and therapists via email, chat, and phone while managing bookings and feedback.
- Company: Join UK Therapy Guide, a startup transforming mental health access with a trusted platform.
- Benefits: Enjoy flexible remote work, growth opportunities, and a supportive team environment.
- Why this job: Make a real impact in mental health while developing new skills in a dynamic role.
- Qualifications: Passion for mental health, excellent communication, and customer service skills required.
- Other info: Part-time hours, £12.50 per hour, with training provided for all tasks.
UK Therapy Guide is dedicated to making high-quality, trusted mental health therapy accessible. Our platform connects individuals seeking therapy with qualified professionals. We are on a mission to transform mental health access and are working on an exciting new startup project that will revolutionise the mental health space. We’re looking for a passionate individual to join us on this journey.
This role is ideal for someone seeking part-time work with the opportunity to grow and develop new skills as the position evolves alongside the business. We are looking for an enthusiastic, highly motivated, and personable individual with a strong interest in the therapy field. This part-time, freelance contractor position is fully remote, making it perfect for someone who loves helping others and thrives in a dynamic environment. As a Customer Support Executive, you will take on varied tasks that blend customer service and administrative support.
Key Responsibilities
- Training provided for all tasks.
- Provide customer and therapist support via email, chat, and phone.
- Conduct client referral calls to match them with the right therapist.
- Create, update, and improve therapist profiles.
- Film therapist profile videos.
- Collaborate with the team to ensure a seamless user experience.
- Troubleshoot customer issues and provide timely solutions.
- Gather and manage customer feedback to enhance our services.
- Attend creative team meetings and contribute to project development.
- Manage therapist bookings.
- Process refunds.
- Handle administrative tasks and data entry.
Required Skills & Qualifications
- Passion for mental health and therapy.
- Excellent communication skills (written and verbal).
- Strong interpersonal skills, with the ability to empathise and support clients.
- Highly organised and able to handle multiple tasks efficiently.
- Self-motivated with a positive, can-do attitude.
- Customer service experience.
- Tech-savvy, with proficiency in Google Suite / Google Workspace and other digital tools.
Why Join Us?
- Flexible, remote working opportunity.
- Be part of a company that’s making a real difference in mental health.
- Growth and development opportunities.
- A collaborative, creative, and supportive work environment.
Hours & Pay
- Part-time – Preferably afternoons/evenings, with availability to provide cover during holidays.
- Salary: £12:50 an hour.
How to Apply
If you’re passionate about mental health and excited about providing excellent customer service, we want to hear from you! Please send your CV and a cover letter explaining your interest in the role. Experience is ideal, but training will be provided.
Freelance Customer Support Executive (Remote) employer: UKTherapyGuide.com
Contact Detail:
UKTherapyGuide.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Customer Support Executive (Remote)
✨Tip Number 1
Familiarise yourself with the mental health sector and current trends. Understanding the challenges and needs of both clients and therapists will help you engage more effectively during interviews and demonstrate your genuine passion for the field.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've successfully resolved issues or supported clients in the past. This will highlight your ability to empathise and provide excellent support, which is crucial for this role.
✨Tip Number 3
Be ready to discuss your organisational skills and how you manage multiple tasks efficiently. Since the role involves various responsibilities, demonstrating your ability to juggle these effectively will set you apart from other candidates.
✨Tip Number 4
Prepare thoughtful questions about the company and its mission. Showing that you’ve done your homework and are genuinely interested in their work will leave a positive impression and demonstrate your enthusiasm for joining their team.
We think you need these skills to ace Freelance Customer Support Executive (Remote)
Some tips for your application 🫡
Understand the Company: Familiarise yourself with UK Therapy Guide's mission and values. Highlight your passion for mental health in your application to show that you align with their goals.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service and any roles related to mental health. Emphasise skills like communication and organisation that are crucial for this position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how your skills and experiences make you a great fit for the Customer Support Executive position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at UKTherapyGuide.com
✨Show Your Passion for Mental Health
Make sure to express your genuine interest in mental health and therapy during the interview. Share any personal experiences or motivations that drive your passion, as this will resonate with the company's mission.
✨Demonstrate Excellent Communication Skills
Since the role involves customer support, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you would handle various customer interactions.
✨Highlight Your Organisational Skills
The job requires managing multiple tasks efficiently. Be ready to provide examples of how you've successfully organised your workload in previous roles or projects, demonstrating your ability to prioritise effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot issues or provide support, and explain how you approached these situations to find solutions.
