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For Companies At a Glance
- Tasks: Support customers and therapists via email, chat, and phone while managing bookings and feedback.
- Company: Join UK Therapy Guide, a startup transforming mental health access with a trusted platform.
- Benefits: Enjoy flexible remote work, growth opportunities, and a supportive team environment.
- Why this job: Make a real impact in mental health while developing valuable skills in a dynamic role.
- Qualifications: Passion for mental health, excellent communication, and customer service skills are essential.
- Other info: Part-time hours, £12.50 per hour, with training provided for all tasks.
UK Therapy Guide is dedicated to making high-quality, trusted mental health therapy accessible. Our platform connects individuals seeking therapy with qualified professionals. We are on a mission to transform mental health access and are working on an exciting new startup project that will revolutionise the mental health space. We’re looking for a passionate individual to join us on this journey.
This role is ideal for someone seeking part-time work with the opportunity to grow and develop new skills as the position evolves alongside the business. We are looking for an enthusiastic, highly motivated, and personable individual with a strong interest in the therapy field. This part-time, freelance contractor position is fully remote, making it perfect for someone who loves helping others and thrives in a dynamic environment. As a Customer Support Executive, you will take on varied tasks that blend customer service and administrative support.
Key Responsibilities
- Training provided for all tasks.
- Provide customer and therapist support via email, chat, and phone.
- Conduct client referral calls to match them with the right therapist.
- Create, update, and improve therapist profiles.
- Film therapist profile videos.
- Collaborate with the team to ensure a seamless user experience.
- Troubleshoot customer issues and provide timely solutions.
- Gather and manage customer feedback to enhance our services.
- Attend creative team meetings and contribute to project development.
- Manage therapist bookings.
- Process refunds.
- Handle administrative tasks and data entry.
Required Skills & Qualifications
- Passion for mental health and therapy.
- Excellent communication skills (written and verbal).
- Strong interpersonal skills, with the ability to empathise and support clients.
- Highly organised and able to handle multiple tasks efficiently.
- Self-motivated with a positive, can-do attitude.
- Customer service experience.
- Tech-savvy, with proficiency in Google Suite / Google Workspace and other digital tools.
Why Join Us?
- Flexible, remote working opportunity.
- Be part of a company that’s making a real difference in mental health.
- Growth and development opportunities.
- A collaborative, creative, and supportive work environment.
Hours & Pay
- Part-time – Preferably afternoons/evenings, with availability to provide cover during holidays.
- Salary: £12:50 an hour.
How to Apply
If you’re passionate about mental health and excited about providing excellent customer service, we want to hear from you! Please send your CV and a cover letter explaining your interest in the role. Experience is ideal, but training will be provided.
Freelance Customer Support Executive (Remote) employer: UKTherapyGuide.com
Contact Detail:
UKTherapyGuide.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Customer Support Executive (Remote)
✨Tip Number 1
Familiarise yourself with the mental health sector and current trends. Understanding the challenges and needs of both clients and therapists will help you engage more effectively during interviews and demonstrate your passion for the field.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've successfully resolved issues in the past. This will highlight your problem-solving skills and ability to empathise with clients, which are crucial for this role.
✨Tip Number 3
Be ready to discuss your tech-savviness. Since the role requires proficiency in Google Suite and other digital tools, consider mentioning any relevant software or platforms you’ve used in previous roles to demonstrate your capability.
✨Tip Number 4
Prepare thoughtful questions about the company’s mission and future projects. This shows your genuine interest in their work and helps you stand out as a candidate who is not only looking for a job but is also invested in their vision.
We think you need these skills to ace Freelance Customer Support Executive (Remote)
Some tips for your application 🫡
Understand the Company: Familiarise yourself with UK Therapy Guide's mission and values. Highlight your passion for mental health in your application to show that you align with their goals.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service and any roles related to mental health. Emphasise skills like communication and organisation that are crucial for this position.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the role and how your background makes you a great fit. Use specific examples to demonstrate your enthusiasm for helping others and your ability to thrive in a dynamic environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at UKTherapyGuide.com
✨Show Your Passion for Mental Health
Make sure to express your genuine interest in mental health and therapy during the interview. Share any personal experiences or motivations that drive your passion, as this will resonate with the company's mission.
✨Demonstrate Excellent Communication Skills
Since the role involves customer support, highlight your communication skills. Be clear and articulate in your responses, and consider providing examples of how you've effectively communicated in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you successfully handled customer issues or provided support, and be ready to discuss these experiences.
✨Familiarise Yourself with Digital Tools
As the position requires proficiency in Google Suite and other digital tools, brush up on your tech skills. Mention any relevant experience you have with these tools, and be prepared to discuss how you can leverage them in the role.
