Ofgem is seeking a Service Desk Manager to lead first- and second-line IT support across the organisation. You will manage a team delivering end-user, applications and devices support, ensuring high-quality service delivery aligned to business needs.
This senior role requires strong ITIL-oriented service management, stakeholder engagement and a focus on continuous improvements to user experience across offices and technology platforms.
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Service Desk Manager - Lead IT Support & Service Excellence employer: UKRN
As a leading organisation in the energy sector, we pride ourselves on being an excellent employer that fosters a high-performing and inclusive work culture. Our employees benefit from a comprehensive package that includes opportunities for professional growth and the chance to contribute to the critical mission of enhancing cyber resilience across Britain's energy infrastructure. Join us to make a meaningful impact while enjoying a supportive environment that values your expertise and innovation.
