Ofwat is seeking a Customer Policy Analyst to join the Customer Policy Team within the Casework, Enforcement & Customers Directorate. You will help understand how water companies deliver customer service and identify potential harms and failings, including those affecting customers needing extra help.
This senior associate role works across policy, insights and engagement with government and CCW, developing guidance and contributing to action where customer experience needs improvement.
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Senior Customer Policy & Insights Analyst in Birmingham employer: UKRN
As a leading organisation in the energy sector, we pride ourselves on being an excellent employer that fosters a high-performing and inclusive work culture. Our employees benefit from a comprehensive package that includes opportunities for professional growth and the chance to contribute to the critical mission of enhancing cyber resilience across Britain's energy infrastructure. Join us to make a meaningful impact while enjoying a supportive environment that values your expertise and innovation.
