At a Glance
- Tasks: Lead initiatives to support customers facing financial challenges and improve affordability policies.
- Company: Join Ofwat, a key player in ensuring fair water services for all.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with chances to work on diverse projects across the organisation.
- Why this job: Make a real difference in people's lives by shaping policies that enhance customer support.
- Qualifications: Experience in policy management and a passion for customer advocacy.
The predicted salary is between 58500 - 71500 £ per year.
As the Affordability Lead within the Customer Policy team you will lead one of Ofwat’s key priority areas, providing expert management, support and leadership for our customer policy work on financial vulnerability and support for customers who struggle to pay their bills. You will be responsible for delivering our work to improve company service in this area, including to improve affordability support, understand company handling of customer debt, social tariffs and other financial hardship funds.
You will also support delivery of the wider strategic aims of Ofwat’s customer policy work to achieve high levels of customer service and support. You will assess policy trade-offs and impacts on customers to inform balanced recommendations. You will build strong relationships with colleagues internally and externally to identify key issues, anticipate opportunities to strengthen affordability support and shape policy priorities.
More generally, you will play a key role in delivery through project and resource planning and line management. You will be expected to support, empower and be a role model for junior members of the team, and to involve yourself in corporate activities that make Ofwat a great place to work. There will also be opportunities to work with colleagues across Ofwat on other programmes and projects to raise understanding of our casework and enforcement work and role, share expertise and deliver joint projects.
Affordability Policy Lead in Birmingham employer: UKRN
As a leading organisation in the energy sector, we pride ourselves on being an excellent employer that fosters a high-performing and inclusive work culture. Our employees benefit from a comprehensive package that includes opportunities for professional growth and the chance to contribute to the critical mission of enhancing cyber resilience across Britain's energy infrastructure. Join us to make a meaningful impact while enjoying a supportive environment that values your expertise and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Affordability Policy Lead in Birmingham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like UKRN, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like UKRN and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Affordability Policy Lead in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for UKRN and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at UKRN
✨Get to Know Public Sector Values
Before your interview with UKRN, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for UKRN.
