At a Glance
- Tasks: Support the implementation of innovative services and enhance customer experience.
- Company: Join UKSBS, a leading public sector service provider transforming the future.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace with a focus on diversity and career development.
- Why this job: Be part of a dynamic team shaping the future of public services with cutting-edge technology.
- Qualifications: Experience in customer service and familiarity with SaaS platforms required.
The predicted salary is between 34101 - 34101 £ per year.
It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.
In line with the Government’s Shared Services Strategy, the Matrix Programme is intending to deliver modern, cost-effective and scalable shared business services to nine departments (the Policy Cluster), with UKSBS as the provider. This will drive innovation, harmonisation and significant business change across Government, alongside the implementation of a new modern SaaS ERP platform. This is a large, complex, multi-year programme.
We are now creating a brand-new NEO readiness team, which will be the backbone of service testing through to business readiness over the coming years. This role is one of several exciting opportunities for experienced professionals who can bring proven service knowledge, adaptability, and a passion for shaping the future of our organisation.
Our Customer Support Services team is passionate about delivering high-quality service to our clients and customers. As a Service Implementation SME, you will play a key role in building new Workday capability as part of the Matrix Programme, ensuring a seamless implementation of payroll, compensation and benefits services. You will contribute across all testing, implementation and run phases as we transition from our current platforms into a unified future model.
Duties will include, but are not limited to:
- Support in completion of project deliverables and tasks, as assigned by Service Implementation.
- Support service readiness and acceptance, including documentation and process flow creation.
- Training needs analysis, creation of plans, schedules, materials, and delivery.
- Support Customer Support Services change management activities, including engagement strategy, impact assessments, and knowledge content development.
- Co-design stakeholder messaging with Service Implementation Leads.
- Provide expertise and guidance across existing and new service areas.
- Advise on project deliverables and risks.
- Assist with time estimations for project planning.
- Identify and elevate risks, barriers, and roadblocks.
- Support onboarding of new Matrix staff.
- Role model new Ways of Working and act as a Change Ambassador.
To be considered for the role, you will need:
- Depth of experience of UKSBS core services.
- Strong customer service cultural experience.
- Familiarity with SaaS platform solutions.
- Confidence to challenge assumptions and proactively flag risks.
- High attention to detail and accuracy.
- Ability to train and support others in Neo functionality and new ways of working.
- Strong problem‑solving and troubleshooting skills.
- Previous experience using Workday, ideally within an implementation.
- Knowledge of AI and automation to enhance processing efficiency.
- Familiarity with the tiered service delivery model (TSDM).
Please note, this role may occasionally require working from one of our other locations.
Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks.
We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.
UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.
We look forward to hearing from you.
We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
Service Implementation SME Customer Support & User Experience in Swindon employer: UKRI
UKSBS is an exceptional employer that prioritises employee growth and a collaborative work culture, offering flexible and hybrid working options in Swindon, Newport, or Billingham. As we embark on a transformative journey to modernise public sector services, employees will have the opportunity to contribute to innovative projects while enjoying a supportive environment that values diversity and inclusion. Join us to be part of a forward-thinking team dedicated to delivering high-quality service and shaping the future of our organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Implementation SME Customer Support & User Experience in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees at UKSBS on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching the Matrix Programme and its goals. Show us that you’re not just interested in the role, but also in how you can contribute to the transformation of UKSBS. Knowledge is power!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer support and service implementation. We want to see your problem-solving skills shine through, so be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Service Implementation SME Customer Support & User Experience in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with SaaS platforms and customer service. We want to see how your skills align with the role of Service Implementation SME!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to think on their feet and find solutions!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with UKSBS.
How to prepare for a job interview at UKRI
✨Know Your Stuff
Make sure you have a solid understanding of UKSBS core services and the SaaS platform solutions mentioned in the job description. Brush up on your Workday knowledge, as this will be crucial for the role. Being able to discuss specific examples from your experience will show that you're not just familiar with the concepts but can apply them effectively.
✨Showcase Your Customer Service Skills
Since the role emphasises strong customer service cultural experience, prepare to share instances where you've gone above and beyond for clients. Think about how you can demonstrate your problem-solving skills and adaptability in challenging situations, as these are key traits they’re looking for.
✨Be Ready to Discuss Change Management
The position involves supporting change management activities, so come prepared to talk about your experience with stakeholder engagement and impact assessments. Have a few examples ready that illustrate how you've successfully navigated change in previous roles, especially in relation to training and onboarding.
✨Ask Insightful Questions
Interviews are a two-way street, so think of some thoughtful questions to ask about the Matrix Programme and the new NEO readiness team. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it’s a great way to demonstrate your curiosity and proactive nature!
