Pensions Coordinator in Swindon

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy. It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider.

We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. We have a role that puts you at the heart of pension service delivery—where your expertise drives impact, and your development is always in motion. Our Pension team is a group of dedicated professionals passionate about delivering high-quality service across the Civil Service Pension (CSP) scheme, with additional responsibilities for RCPS and MRCPS events.

We operate in a fast-paced, high-energy environment with fixed deadlines and high work volumes—offering a rewarding opportunity to grow your expertise and make a tangible difference. As a Pension Coordinator, you’ll play a pivotal role in supporting one or more of our platforms. You’ll assist Pension Administrators while also managing complex pension queries and operational workstreams. Flexibility is key, as you’ll respond to evolving business needs and contribute to ad hoc projects aligned with service priorities.

We embrace hybrid working, with flexibility in location and hours. We encourage in-office collaboration once or twice a week to share best practices and stay connected. Our leaders foster a supportive, dynamic culture—ideal for those who thrive in complex, evolving settings.

Duties will include, but are not limited to the following:

• Manage end-to-end processing of monthly pension data submissions, including pre-checks, file generation, and post-run validation
• Build strong working relationships with Scheme Administrator contacts and Employer Relationship Management teams
• Resolve complex pension queries across multiple channels (email, phone, CRM, face-to-face) in line with SLAs
• Calculate pensionable earnings, including backdated awards and assumed pay across multiple scheme years
• Generate and submit Care Year-End and Pension Input Period reports for payroll clients
• Support debt recovery by responding to complex queries alongside Payroll Debt and Overpayments teams
• Identify and address pension reporting issues with application support teams, applying temporary fixes where needed
• Mentor new Pension Administrators and contribute to team development
• Participate in projects and continuous improvement initiatives while maintaining day-to-day service delivery
• Provide cross-team operational support as required
• Process pension changes on employee records, including Added Pension, Added Years, and Partnership arrangements
• Ensure pension forms and applications are handled accurately and in line with scheme rules and administrator instructions

To do this role well you will need:

• Previous experience within a pensions or payroll environment dealing with large or multiple payrolls
• Must be able to demonstrate a high standard of numeracy skills
• Adept at problem solving and able to demonstrate a good standard of skills and data analysis
• Maths and English GCSE, grade A-C or equivalent experience
• Strong computer literacy across MSO 365, including a good level of proficiency using Excel
• Excellent attention to detail skills and consistently produce high quality work
• Strong organisational and time-management skills and comfortable working to deadlines
• Ability to explain pension information to non-pension team colleagues and end users

For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk. We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.