At a Glance
- Tasks: Lead a dynamic payroll team and ensure high-quality service delivery.
- Company: Join UKSBS, a leading public sector business service provider.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Embrace a culture of continuous improvement and innovation.
- Why this job: Make a real impact in transforming payroll services for the public sector.
- Qualifications: Experience in payroll, team leadership, and strong communication skills.
The predicted salary is between 34101 - 34101 £ per year.
It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. We are now seeking an experienced Payroll Team Leader to join our team. This is a great opportunity for an experienced payroller to take the next step in their career.
Responsibilities
- Lead, coach and develop a team of staff to deliver high‑quality payroll services, promoting an inclusive and collaborative team culture.
- Oversee the end‑to‑end processing of complex, high‑volume payrolls across multiple public sector clients and terms and conditions.
- Ensure full compliance with HMRC regulations, pension scheme rules and audit requirements.
- Maintain up‑to‑date knowledge of payroll legislation and public sector pay policy.
- Maintain robust internal controls and support external and internal audits.
- Contribute to the development and maintenance of standard operating procedures and knowledge resources.
- Foster and develop a proactive and customer‑centric approach to service delivery, including delivering high‑quality end‑user experiences.
- Be the first point of contact for complaints and escalations via Customer Support Services, providing advice in line with policy and best practice.
- Build and maintain strong relationships with fellow Team Leads, internal stakeholders, 3rd parties and clients to deliver seamless end‑to‑end service.
- Lead the team through change, building and supporting a resilient team.
- Champion a culture of continuous improvement, driving process improvements to enhance operational efficiency and service quality.
Qualifications & Experience
- Demonstrable experience in payroll and shared services and ability to prioritise own and team workload in a fast‑paced environment to meet deadlines and SLAs.
- Experience of leading and developing a small‑to‑medium team.
- First‑class oral and written communication skills.
- Strong stakeholder management and influencing skills.
- High level of numeracy, accuracy and attention to detail.
- Experience of problem‑solving and decision‑making in a fast‑paced environment.
- Demonstrates and fosters a strong customer service orientation.
- Process improvement mindset.
- Proficient in HR systems (Oracle, Workday).
- Strong knowledge of UK payroll legislation and statutory requirements.
- Maths and English GCSE, grade A‑C or equivalent experience.
- Ability to explain payroll information to non‑payroll colleagues and end users.
- CIPP qualification or equivalent level of payroll experience would be advantageous.
- Knowledge of payroll best practice.
- Experience in management of third‑party suppliers.
Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. We are an inclusive and Disability Confident employer and welcome all applications.
Payroll Team Leader: Lead High-Volume Public Sector Pay in Swindon employer: UKRI
UKSBS is an exceptional employer, offering a dynamic work environment in Swindon & Newport where you can lead and develop a dedicated payroll team while contributing to the transformation of public sector services. With a strong focus on inclusivity, continuous improvement, and employee growth, we provide comprehensive training and support, ensuring that our staff thrive in their careers. Join us to be part of a forward-thinking organisation that values collaboration and high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Payroll Team Leader: Lead High-Volume Public Sector Pay in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and public sector. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in payroll services. We want you to show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and problem-solving in payroll. We suggest doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. We believe this small gesture can help keep you top of mind for the hiring team.
We think you need these skills to ace Payroll Team Leader: Lead High-Volume Public Sector Pay in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Payroll Team Leader role. Highlight your experience in payroll and team leadership, and don’t forget to mention any relevant qualifications like CIPP. We want to see how you fit into our vision of transforming payroll services!
Showcase Your Skills:In your application, showcase your first-class communication skills and your ability to manage stakeholders. We’re looking for someone who can lead a team and foster a customer-centric approach, so let us know how you've done this in the past!
Be Clear and Concise:When writing your application, be clear and concise. Use bullet points where possible to make it easy for us to read. Remember, we appreciate attention to detail, so make sure there are no typos or errors!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at UKRI
✨Know Your Payroll Stuff
Make sure you brush up on your knowledge of UK payroll legislation and statutory requirements. Be ready to discuss how you've navigated complex payroll scenarios in the past, as this will show your expertise and confidence in handling high-volume payrolls.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and developed a team in previous roles. Think about specific situations where you fostered a collaborative culture or handled complaints effectively. This will demonstrate your ability to lead a team through change and maintain high-quality service delivery.
✨Be Customer-Centric
Highlight your experience in providing excellent customer service. Be ready to discuss how you've built strong relationships with stakeholders and resolved issues. This is crucial for the role, so showing your proactive approach to service delivery will set you apart.
✨Embrace Continuous Improvement
Think about instances where you've driven process improvements in your previous roles. Be prepared to share your ideas on how to enhance operational efficiency and service quality. This shows that you're not just about maintaining the status quo but are eager to contribute to the organisation's transformation.
