Payroll Team Leader in Swindon

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform digitally enabled organisation. We now have exciting opportunities within our Payroll Team. These are great roles for experienced payrollers to take the next step utilising and increasing their experience across complex payroll activities with responsibility across the entire process.

The payroll team provides the end-to-end payroll process for multiple clients across three different platforms amounting to in excess of 39,000 payslips monthly. These roles support compliance with statutory obligations/employment legislation and internal service level agreements while fostering a culture of continuous improvement and customer service excellence. These roles support the delivery of strategic workforce priorities.

Duties will include but are not limited to the following:

• Lead, coach and develop a team of 5-10 staff to deliver high quality Payroll services
• Oversee the end-to-end processing of complex high-volume payrolls across multiple public sector clients and multiple terms and conditions
• Ensure full compliance with HMRC regulations, pension scheme rules and audit requirements
• Maintain up-to-date knowledge of payroll legislation and public sector pay policy
• Maintain robust internal controls and support external and internal audits
• Enable support and motivate team to achieve service performance against KPIs and SLAs identifying and implementing improvements
• Ensure effective workload distribution across the team forecasting and highlighting potential service delivery risks to the Operations Manager
• Contribute to the development and maintenance of standard operating procedures and knowledge resources
• Foster and develop a proactive and customer‑centric approach to service delivery including delivering high quality end‑user experiences
• Be the first point of contact for complaints and escalations via Customer Support Services
• Build and maintain strong relationships with internal colleagues as well as internal & external stakeholders and clients to deliver seamless end to end service
• Lead the team through change building and supporting a resilient team

To do this role well you will need the following:

• Proven work experience gained in a high-volume payroll role preferably within a Shared Services environment
• Ideally possess CIPP qualification
• A track record of leading and developing a small-medium sized team
• Strong knowledge of UK payroll legislation and statutory requirements
• Excellent communication and stakeholder management skills
• Ability to influence others to achieve service delivery targets
• High level of numeracy, accuracy and attention to detail
• Experience of problem‑solving and decision‑making in a fast‑paced environment
• Demonstrates and fosters a strong customer service orientation
• Process improvement mindset
• Proficient in HR systems (Oracle Workday) and Microsoft Office tools including Excel and Word
• Ability to explain payroll information to non‑payroll colleagues and end users

For additional information and a confidential discussion please contact our Recruitment Team. We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.