At a Glance
- Tasks: Analyse and process overpayment cases while collaborating with teams to resolve queries.
- Company: Join UKSBS, a leading public sector business service provider transforming for the future.
- Benefits: Flexible and hybrid working options, competitive salary, and commitment to diversity.
- Other info: Inclusive employer with excellent career growth opportunities and a focus on continuous improvement.
- Why this job: Make a real impact in financial processes while developing your analytical and communication skills.
- Qualifications: Strong analytical skills, attention to detail, and experience with data interpretation.
The predicted salary is between 27756 - 27756 £ per year.
Overpayments Coordinator x2 – 6 FTC Swindon, Newport or Stockton-on-Tees – flexible and hybrid working options Band C £27,756
Overview
It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi‑platform, digitally enabled organisation. This role operates within Payroll/Pensions Operations services and supports the delivery of overpayment recovery. The role applies processes, systems and controls to ensure accurate, compliant and timely management of overpayment cases, supports resolution of queries and contributes to effective recovery and reporting activities.
Duties
- Analyse and process overpayment cases in line with defined procedures and policies
- Communicate with customers, clients and stakeholders to provide information on overpayments and recovery plans
- Respond to queries, providing clear and accurate information and escalating where appropriate
- Investigate and resolve overpayment discrepancies within defined processes
- Maintain accurate records of overpayment cases, recovery actions and outputs for reporting purposes
- Work collaboratively with internal teams (e.g., Payroll, HR, Finance) to resolve complex overpayment cases
- Support recovery activities, ensuring adherence to policies, controls and service standards
- Contribute to reporting and data analysis, ensuring accuracy and completeness of information
- Support continuous improvement of overpayment recovery processes and service delivery
- Maintain data quality, ensuring integrity and consistency across systems and records
Qualifications
- Understanding of overpayment recovery, payroll or financial processes and compliance requirements
- Strong analytical, numerical skills and problem‑solving skills
- Ability to interpret and analyse data and communicate data effectively in various formats for different audiences and identify discrepancies
- Strong communication skills, including handling queries and complaints
- Experience using systems and tools (e.g., Excel, case management systems)
- Strong organisational skills and attention to detail
- Strong commitment to customer‑centric excellence
Additional Information
We are an inclusive and Disability Confident employer and welcome all applications. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk.
Overpayments Coordinator in Swindon employer: UKRI
UKSBS is an excellent employer, offering a dynamic work environment in Swindon, Newport, or Stockton-on-Tees with flexible and hybrid working options. Our commitment to employee growth is evident through our focus on continuous improvement and collaboration across teams, ensuring that you can develop your skills while contributing to meaningful public sector services. Join us as we transform into a modern, digitally enabled organisation, where your contributions will directly impact the efficiency and effectiveness of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Overpayments Coordinator in Swindon
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like UKRI. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Overpayments Coordinator in Swindon
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to UKRI.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on UKRI's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at UKRI
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with UKRI.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at UKRI will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former UKRI employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
