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- Tasks: Lead and manage live services for complex SaaS and ERP platforms.
- Company: Public sector organisation dedicated to continuous service improvement.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in public service while enhancing your leadership skills.
- Qualifications: Strong communication, leadership skills, and ITIL experience required.
- Other info: SC clearance needed; work across multiple locations including Swindon.
The predicted salary is between 48000 - 72000 £ per year.
A public sector organization in the UK is seeking a Service Operations Lead to manage live services for complex SaaS and ERP platforms, specifically focusing on incident and service management. The role requires strong communication and leadership skills along with significant experience in ITIL practices. Candidates must obtain SC clearance and demonstrate a commitment to continuous service improvement. The position offers hybrid working across multiple locations including Swindon.
Hybrid Service Operations Lead — SC Cleared in Swindon employer: UKRI
Contact Detail:
UKRI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Operations Lead — SC Cleared in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector or IT industry. A friendly chat can lead to insider info about job openings and even referrals, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL practices and incident management skills. We recommend practising common interview questions related to service operations and thinking of examples from your past experiences that showcase your leadership abilities.
✨Tip Number 3
Show your commitment to continuous service improvement by sharing your ideas during interviews. Think about how you can enhance existing processes and be ready to discuss these strategies with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Hybrid Service Operations Lead — SC Cleared in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SaaS and ERP platforms. We want to see how your skills align with incident and service management, so don’t hold back on showcasing your ITIL expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Operations Lead role. Share specific examples of your leadership skills and commitment to continuous service improvement.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your professionalism right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at UKRI
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices before the interview. Be ready to discuss how you've applied these principles in past roles, especially in incident and service management. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past. Highlight your communication style and how you motivate others. The organisation is looking for someone who can inspire and guide their team, so be ready to share specific instances where you've made a positive impact.
✨Demonstrate Commitment to Continuous Improvement
Think of ways you've contributed to service improvements in previous roles. Be prepared to discuss any initiatives you've led or been part of that enhanced service delivery. This will align perfectly with the organisation's focus on continuous service improvement.
✨Familiarise Yourself with Hybrid Working
Since the role offers hybrid working, consider how you manage remote teams and maintain productivity. Be ready to discuss your strategies for effective communication and collaboration in a hybrid environment, as this will be crucial for success in the position.
