Procurement Administrator - Tier 1 Operations

Band B - £25,000

Swindon, Newport or Stockton-on-Tees – flexible and hybrid working options; 1 x Open-Ended / 1 x 12-month Fixed Term Contract

It’s an exciting time to join UKSBS as we transform our business to become the leading UK public sector business service provider. We aim to become a modern multi-platform, digitally enabled organization over the next few years.

About the role

We are looking for a Procurement Administrator to join our Tier 1 Operations function within Customer Support Services. In this role, you will support the delivery of an efficient, accurate and customer-focused procurement service, handling service requests, purchase requisitions and queries from our government clients and their suppliers. You will be part of a high-performing transactional team that prides itself on providing clear advice, professional support and a consistently positive customer experience. Accuracy, teamwork and a willingness to continuously improve the way we work are key to success in this role.

What it’s like to work in Customer Support Services at UKSBS

Our customers are at the heart of everything we do. The Tier 1 Operations team provides essential support across HR, Payroll, Finance, Procurement and Training Administration services, ensuring queries and requests are handled efficiently and professionally. You’ll join a supportive and collaborative environment where feedback is valued, achievements are recognised, and learning is encouraged. Our hybrid working model allows flexibility, with core working hours of 8:00am to 5:00pm, Monday to Friday.

The duties of this role include, but are not limited to the following:

• Follow and apply basic financial and business processes relevant to the role, including working in a cost‑conscious and compliant way.
• Deliver a consistently high‑quality and reliable service, working confidently with minimal supervision.
• Contribute positively to team objectives, bringing enthusiasm and reliability as a valued team member.
• Produce accurate, high‑quality work that meets agreed service standards and objectives.
• Understand the importance of quality and its impact on customer experience and client confidence.
• Check and review your own work to ensure accuracy before completion.
• Manage and prioritise your workload effectively, handling multiple tasks and flagging risks or delays early.
• Take initiative to resolve problems and see tasks through to completion with ownership and pride.
• Provide clear, basic advice to customers and colleagues, escalating more complex issues when appropriate.
• Support and share knowledge with peers, new starters or apprentices when required.
• Use common workplace systems confidently, including Microsoft applications, SharePoint and Teams.
• Complete required training and work in line with policies, processes and organisational standards.
• Embrace a digital‑first mindset, showing flexibility and willingness to adopt new tools and technology.

To do the role well, you will need to demonstrate the following:

• Experience working in a customer service or customer‑facing environment.
• Ability to deliver consistent, high‑quality work with strong attention to detail.
• Proven ability to manage and prioritise multiple tasks and meet deadlines.
• A proactive and problem‑solving approach, taking ownership of your work.
• Strong communication skills with the confidence to build effective working relationships.
• Ability to work collaboratively as part of a team, contributing positively to shared objectives.
• Digital capability, with experience using common workplace tools such as Microsoft Office, Teams and SharePoint.
• A cost‑conscious and compliant approach to work, supported by GCSE‑level education or equivalent experience.

Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.