Payroll Team Leader in Swindon

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy. We are now seeking an experienced Payroll Team Leader to join our team. This is a great opportunity for an experienced payroller to take the next step, utilising and increasing their experience across complex payroll activities, with responsibility across the entire process.

Responsibilities

• Lead, coach and develop a team of 5-10 staff to deliver high quality Payroll services, promoting an inclusive and collaborative team culture.
• Oversee the end-to-end processing of complex, high-volume payrolls across multiple public sector clients and multiple terms and conditions.
• Ensure full compliance with HMRC regulations, pension scheme rules and audit requirements.
• Maintain up-to-date knowledge of payroll legislation and public sector pay policy.
• Maintain robust internal controls and support external and internal audits.
• Enable, support and motivate team to achieve service performance against KPIs and SLAs, identifying and implementing improvements.
• Foster a high-performing team by promoting cross-skilling and engaging in regular, meaningful progress and development conversations that focus on performance feedback, coaching, skill enhancement, and growth opportunities.
• Ensure effective workload distribution across the team, forecasting and highlighting potential service delivery risks to the Operations Manager.
• Contribute to the development and maintenance of standard operating procedures and knowledge resources.
• Foster and develop a proactive and customer-centric approach to service delivery, including delivering high quality end-user experiences.
• Be the first point of contact for complaints and escalations via Customer Support Services, providing advice in line with policy and best practice.
• Build and maintain strong relationships with fellow Team Leads, internal stakeholders, 3rd parties and clients to deliver seamless end to end service.

Requirements

• Demonstrable experience in Payroll and Shared Services and ability to prioritise own and team workload in a fast-paced environment to meet deadlines and SLAs.
• Experience of leading and developing a small-medium team.
• Excellent communication and stakeholder management and influencing skills.
• High level of numeracy, accuracy and attention to detail.
• Experience of problem-solving and decision-making in a fast-paced environment.
• Demonstrates and fosters a strong customer service orientation.
• Process improvement mindset.
• Proficient in HR systems (Oracle, Workday) and Microsoft Office tools including Excel and Word.
• Skills/experience in high-volume payroll team / shared services environment.
• Strong knowledge of UK payroll legislation and statutory requirements.
• Maths and English GCSE, grade A-C or equivalent experience.
• Ability to explain payroll information to non-payroll colleagues and end users.
• CIPP qualification or equivalent level of payroll experience would be advantageous.
• Knowledge of payroll best practice.
• Experience in management of third-party suppliers.

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.