At a Glance
- Tasks: Help customers solve tech issues and provide top-notch support via phone and email.
- Company: Join a dynamic FinTech company focused on customer satisfaction.
- Benefits: Enjoy flexible vacation, hybrid work, and great career growth opportunities.
- Other info: Be part of a supportive team with a professional attitude and a desire to learn.
- Why this job: Make a real difference by helping customers navigate our innovative software.
- Qualifications: Strong IT skills and experience in customer support are essential.
The predicted salary is between 25000 - 32000 £ per year.
The Technical Support Representative will be part of a team that resolves technical queries from customers via telephone, email, and remote support for our suite of FinTech software products.
Responsibilities
- Problem-solving customer IT queries as part of the support team.
- Ensure customers are treated politely and professionally.
- Advise customers on best practices and effective system use.
- Work to defined timescales and SLAs.
- Liaise with team members, customers, and development/management.
- Build in-depth knowledge of existing and new products and services.
- Maintain excellent record keeping.
- Assist the team with ad-hoc work as needed.
- Understand and follow company procedures and policies.
Qualifications
- Excellent IT skills.
- Experience in customer support services.
- Excellent communication and telephony skills.
- Ability to meet targets and deadlines.
- Ability to understand client requirements.
- Attention to detail.
- General education, diploma or certificate in an IT-related subject desirable.
- Friendly, helpful, and able to impart information clearly.
- Team player with a professional working attitude.
- Desire to learn, improve, and achieve objectives.
Working Hours
Monday – Friday, shifts covering support hours from 08:00 to 22:00. Hours may change in the future.
Benefits
Flexible vacation, hybrid working arrangements, health and financial security, and opportunities for career development.
Customer Support Associate in Bangor employer: UKP Accountis Europe Ltd
As a Customer Support Associate at our innovative FinTech company, you will thrive in a dynamic work culture that prioritises employee well-being and professional growth. With flexible vacation policies, hybrid working arrangements, and a commitment to health and financial security, we empower our team members to excel while enjoying a balanced lifestyle. Join us to be part of a supportive environment where your contributions are valued and career development opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Associate in Bangor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UKP Accountis Europe Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UKP Accountis Europe Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Associate in Bangor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UKP Accountis Europe Ltd:Your cover letter is your chance to shine! Tell us why you want to work at UKP Accountis Europe Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UKP Accountis Europe Ltd!
How to prepare for a job interview at UKP Accountis Europe Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
