At a Glance
- Tasks: Lead operations and supply chain for two fast-growing beauty brands across multiple channels.
- Company: UK Skinlabs, home to UKLASH and Gróa, is a dynamic beauty brand innovator.
- Benefits: Competitive salary, critical role in scaling brands, and a fast-paced entrepreneurial environment.
- Other info: Inclusive employer welcoming diverse backgrounds and experiences.
- Why this job: Join a vibrant team and make a real impact in the beauty industry.
- Qualifications: 8+ years in operations/supply chain management, preferably in beauty or FMCG.
The predicted salary is between 59400 - 72600 £ per year.
Location: London (Hybrid) — Farringdon office, with regular on-site warehouse/3PL visits.
About UK Skinlabs
UK Skinlabs Ltd is the parent company behind UKLASH, a prestige eyelash and brow care brand, and Gróa, a new masstige beauty brand. We operate across DTC, Amazon, TikTok Shop, and a growing international wholesale and retail footprint spanning the UK, US, EU, Australia, Travel, and salons. As we scale into new retail doors and markets, our operations and supply chain function is central to delivering on that growth reliably and efficiently.
The Role
We are looking for an experienced Operations & Supply Chain Manager to join us on a 12-14 months fixed-term contract, covering maternity leave. This is a hands-on, senior role responsible for end-to-end operations and supply chain management — from demand & supply planning through to warehousing, logistics, and retail/wholesale fulfilment — across both brands; UKLASH and Gróa.
You will report into the Interim COO and cross‑functionally with NPD, finance, and commercial teams to ensure our operations keeps pace with an expanding multi‑channel, multi‑market business, while maintaining tight control of costs, inventory accuracy, efficiency, and customer service. You will manage and mentor two key members on the team; Supply Chain Coordinator and Supply Chain and Operations Executive.
Key Responsibilities
- Demand & Production Planning
- Own end-to-end supply forecasting and S&OP process across DTC, Amazon, TikTok Shop, and wholesale/retail channels for both brands.
- Translate demand plan into production plans, working with manufacturing partners to ensure on‑time, in‑full delivery.
- Manage purchase order lifecycle from raw materials through finished goods.
- Work closely with the demand planning team for inventory accuracy and efficiency.
- Inventory & Warehouse Management
- Maintain optimal inventory levels across multiple warehouse locations, balancing service levels against storage cost.
- Oversee stock accuracy and WIP tracking; own & build the new MRP/inventory systems.
- Manage product expiration date compliance and shelf‑life planning.
- Manage 3PL and freight forwarder relationships across UK, US, and EU, including onsite visits, KPI review, and pack process for all new products.
- Ensure fulfilment SLAs are met across all channels, including new retail doors as they onboard.
- Retail & Wholesale Operations Support
- Partner with the commercial team to ensure supply chain readiness for new retailer onboarding (e.g. compliance with retailer routing guides, packaging requirements, delivery windows) and ensuring BAU orders are delivered on time and in full.
- Identify and deliver cost efficiencies across freight, storage, packaging, and production.
- Own supply chain budget and report on key cost and service‑level metrics.
- Systems & Process
- Drive continuous improvement across our supply chain systems and processes, including evaluation and use of MRP/inventory software.
- Build and maintain reporting on inventory health, fill rates, and supply chain KPIs for leadership.
- People Management
- Line‑manage the Supply Chain and Operations Executive, providing day‑to‑day direction and mentorship.
About You
- 8+ years' experience in operations/supply chain management within beauty, FMCG, or a fast‑growing DTC/omnichannel consumer brand.
- Proven experience managing end‑to‑end supply chain across multiple sales channels (DTC, marketplace, wholesale/retail).
- Experience with international logistics, freight, and customs, ideally across UK, US, and EU.
- Strong working knowledge of inventory/MRP systems.
- Comfortable operating with autonomy in a lean, fast‑paced scale‑up environment.
- Strong commercial and analytical skills, with confidence managing budgets and vendor negotiations.
- Experience managing or mentoring junior team members.
- Excellent stakeholder management skills — able to work cross‑functionally with commercial, finance, and NPD teams.
What We Offer
- Competitive salary, commensurate with experience.
- The opportunity to play a critical role in scaling two fast‑growing beauty brands across multiple international markets.
- A fast‑paced, entrepreneurial environment with genuine ownership over the supply chain function.
At UKLASH, we believe that a great team is made up of people from a wide variety of backgrounds, beliefs, and experiences. We are an inclusive employer and welcome applications from all walks of life. If you're passionate about retail and are excited to help shape the future of one of the UK’s most exciting beauty brands, we’d love to hear from you.
Head of Operations & Supply Chain (12-14 months contract) in London employer: UKLASH
UK Skinlabs is an exceptional employer, offering a dynamic and entrepreneurial work environment in the heart of London. With a focus on employee growth and mentorship, you will have the opportunity to lead critical operations for two fast-growing beauty brands while enjoying a competitive salary and the flexibility of a hybrid working model. Join us to make a meaningful impact in a diverse team that values inclusivity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations & Supply Chain (12-14 months contract) in London
✨Tap into Temp Agency Networks
If you're eyeing a temporary role in supply chain operations, temp agencies can be your best pals. They often have exclusive contracts with companies like UKLASH that might not be posted publicly. Get registered with a few reputable agencies and stay in touch—they might just have the perfect gig for you!
✨Make Your Skills Shine
In the world of supply chain operations, showcasing your relevant skills can set you apart in a heartbeat. Try to highlight your experience with logistics software or inventory management techniques when chatting with potential employers. Offer specific examples of how you’ve streamlined operations in the past; it’s all about making that connection!
✨Join Supply Chain Meetups
Getting out there in the community isn’t just for full-time roles! Attend local supply chain meetups and networking events, as they can lead to temporary job opportunities. Plus, you never know—someone in the room could know about an immediate opening at UKLASH or have tips on where to look.
✨Be Agile and Available
For temporary positions, having flexibility can make you much more desirable to employers. Keep your schedule open and be ready to jump into assignments at short notice. If you can show that you’re adaptable, companies like UKLASH will notice and might keep you in mind for future temporary opportunities!
We think you need these skills to ace Head of Operations & Supply Chain (12-14 months contract) in London
Some tips for your application 🫡
Highlight Your Supply Chain Knowledge:Make sure you showcase any relevant coursework or experience in supply chain management in your CV. If you've worked with inventory management systems, logistics planning, or demand forecasting, include specific examples to demonstrate your skills—this is key in supply chain operations!
Certifications Can Make a Difference:If you've got any certifications related to supply chain operations, like APICS or Six Sigma, splash them in your CV! They can really help you stand out. Temporary roles often look for candidates who can hit the ground running, so proving you’ve got that extra knowledge is a big plus.
Emphasise Flexibility in Your Application:Since this is a temporary role, it's super important to highlight your flexibility and readiness to adapt to new environments. In your cover letter, mention your ability to learn quickly and your willingness to take on diverse tasks—this shows that you're the right fit for a dynamic supply chain environment.
Make Your CV Concise and Relevant:Keep your CV tight and relevant, focusing on the most important past experiences that relate directly to supply chain operations. Avoid filler and concentrate on the skills and experiences that will impress UKLASH and relate to the temporary nature of the role. Let's get you that interview!
How to prepare for a job interview at UKLASH
✨Know Your Supply Chain Tools
Brush up on the specific tools and software commonly used in supply chain operations, like SAP or Oracle. Make sure to highlight your familiarity with these during the interview at UKLASH, as it shows you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
In a temporary role, they’ll want to see how quickly you can adapt and solve problems. Prepare for scenario-based questions that may ask how you’d handle disruptions like delays or inventory shortages. Think of real examples from your past experiences to share!
✨Flexibility is Key
As this is a temporary position, emphasise your willingness to be flexible. Talk about how you’ve quickly adapted to changes in previous roles or how you’re able to step in and learn new processes swiftly, especially those unique to UKLASH.
✨Prepare for Team Dynamics
Temporary roles often require quick integration into teams. Be ready to discuss your communication style and how you work collaboratively. You might face questions about working with cross-functional teams, so think about how you can highlight your teamwork skills.
