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- Tasks: Welcome visitors and manage enquiries while promoting the City of London attractions.
- Company: Join the City of London Corporation, a key player in the world’s financial hub with rich history.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of exciting plans to enhance the City as a global destination for leisure and business.
- Qualifications: NVQ Diploma in Customer Service Level 3 or equivalent experience in a customer-facing role required.
- Other info: Fluency in another language is a plus; ideal for those passionate about tourism and customer service.
The predicted salary is between 42000 - 84000 £ per year.
The City of London Corporation works at the heart of the world’s leading financial and business centre, an area that also celebrates an unrivalled 2,000 years of history, attracting millions of visitors each year.
They are seeking two talented individuals to help deliver ambitious new plans to develop the City as a world-leading destination for all, with a holistic business-leisure offer that takes its full place on the global stage.
Key responsibilities:
- Welcome visitors to the CIC/GAGS and respond to face-to-face, telephone and email/website enquiries as required.
- Promote the City of London and its visitor attractions and facilities to the public and other organisations, driving visitor spend.
- Manage leaflet stocks and display to an agreed strategy, taking delivery of brochures, merchandise and other items, and checking and storing stocks appropriately.
- Manage shop displays and be responsible for the accuracy and relevance of information provided to visitors by all staff.
- Manage, collate and provide periodic and accurate statistical information, including visitor survey data relating to enquiries, footfall and sales data.
- Undertake and provide in-house training for permanent and casual staff, and volunteers, where relevant.
- Actively promote excellent information gathering and dissemination.
- Maintain good relationships with City and London attractions, external partners, other tourism-related organisations and the City Guides.
- NVQ Diploma in Customer Service Level 3 or equivalent, or equivalent skills, knowledge and experience in a customer-facing role at this level.
- Experience in working in a customer-facing environment, ideally tourism-related, able to deal with a wide range of visitor requirements.
- Confident in working in a pressurised environment and able to deal with difficult customers and situations.
- A good level of commercial business acumen, acquired in a similar tourism industry environment.
- Experience of copywriting for social media and websites.
- Experience of supervising staff and volunteers.
- Excellent written and spoken English, and fluency in at least one other language.
About City of London: The City of London Corporation is the governing body of the Square Mile dedicated to a vibrant and thriving City, supporting a diverse and sustainable London within a globally-successful UK.
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Senior City Advisor x2, City of London employer: Ukinbound
Contact Detail:
Ukinbound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior City Advisor x2, City of London
✨Tip Number 1
Familiarise yourself with the City of London and its attractions. Understanding the history, key sites, and current events will help you engage confidently with visitors and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the tourism industry. Attend local events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your customer service skills through real-life examples. Be prepared to discuss specific situations where you've successfully handled difficult customers or provided exceptional service during interviews.
✨Tip Number 4
Stay updated on trends in tourism and visitor engagement. Being knowledgeable about current practices and innovations in the industry will set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Senior City Advisor x2, City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and tourism. Emphasise any roles where you've managed teams or dealt with diverse visitor needs, as these are key for the Senior City Advisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for promoting the City of London and its attractions. Mention specific experiences that demonstrate your ability to handle enquiries and manage visitor information effectively.
Showcase Your Communication Skills: Since excellent written and spoken English is essential, ensure your application is free from errors. Use clear and concise language to convey your ideas, and if you speak another language, highlight this as it’s a valuable asset.
Demonstrate Your Commercial Acumen: Provide examples in your application that showcase your understanding of the tourism industry and how you’ve contributed to driving visitor spend or improving customer experiences in previous roles.
How to prepare for a job interview at Ukinbound
✨Know the City of London
Familiarise yourself with the history, attractions, and current initiatives of the City of London. This will not only show your enthusiasm for the role but also help you answer questions about how you can contribute to promoting the area effectively.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your ability to handle customer inquiries and difficult situations. The interviewers will be looking for evidence of your skills in a customer-facing environment, especially in tourism.
✨Showcase Your Communication Abilities
Since excellent written and spoken English is crucial, practice articulating your thoughts clearly. If you speak another language, mention it during the interview as it could be a significant asset in this role.
✨Discuss Your Team Management Experience
Be ready to talk about your experience supervising staff and volunteers. Highlight any training you've provided and how you've fostered good relationships within a team, as this is key for the role.
