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- Tasks: Manage ticket sales, group bookings, and ensure top-notch customer service at St Paul’s Cathedral.
- Company: Join the iconic St Paul’s Cathedral, a historic landmark with a vibrant cultural presence.
- Benefits: Enjoy flexible part-time hours and the chance to work in a stunning environment.
- Why this job: Be part of a team that enhances visitor experiences and engages with a rich heritage.
- Qualifications: Experience in sales or ticketing, strong communication skills, and a knack for customer service required.
- Other info: This role is perfect for those passionate about culture and history.
The predicted salary is between 24000 - 36000 £ per year.
Contract: Part time, 14 hours per week
St Paul’s Cathedral is seeking a Sales and Ticketing Administrator to join its Sales and Ticketing team. The postholder will be responsible for ensuring the smooth operation of ticketing sales, group bookings, and customer service at St. Paul’s Cathedral and ensuring visitors have a seamless experience when booking tickets. This will further include supporting the wider team in maximising visitor engagement and sales opportunities through scheduling tours. This exciting administrative role involves liaising with internal and external stakeholders and maintaining excellent customer service and operational efficiency standards.
Key experience:
- Experience in sales or ticketing role, preferably in a heritage site, museum or cultural institution.
- Demonstrable experience in using CRM software or ticketing systems.
- Effective and clear communication skills, both written and verbal are essential.
- Excellent customer service skills are vital.
- Proven experience in handling customer enquiries and complaints effectively.
- Demonstrable numerical and analytical skills, and the ability to produce reports from ticketing software.
- Excellent attention to detail.
How to apply: click here to apply for this position.
Sales & Marketing Administrator, St Paul’s Cathedral employer: Ukinbound
Contact Detail:
Ukinbound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Marketing Administrator, St Paul’s Cathedral
✨Tip Number 1
Familiarise yourself with St Paul’s Cathedral and its ticketing processes. Understanding the unique aspects of the site and its visitor experience will help you stand out during interviews, as you can demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM and ticketing software skills. If you have experience with specific systems, be ready to discuss how you've used them effectively in previous roles, as this will show your readiness to hit the ground running.
✨Tip Number 3
Prepare examples of how you've handled customer enquiries and complaints in the past. Being able to share specific instances where you provided excellent customer service will highlight your suitability for this role.
✨Tip Number 4
Network with professionals in the heritage and cultural sector. Engaging with others in similar roles can provide insights into the industry and may even lead to valuable connections that could support your application.
We think you need these skills to ace Sales & Marketing Administrator, St Paul’s Cathedral
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Sales & Marketing Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in sales or ticketing roles, especially within heritage sites or cultural institutions. Provide specific examples of how you have successfully managed customer enquiries and complaints.
Showcase Communication Skills: Since effective communication is essential for this role, ensure your application reflects your written communication skills. Use clear and concise language, and consider including a brief example of a successful interaction with a customer.
Detail Your Technical Skills: Mention your familiarity with CRM software or ticketing systems. If you have experience producing reports from such software, include this in your application to demonstrate your analytical skills and attention to detail.
How to prepare for a job interview at Ukinbound
✨Showcase Your Customer Service Skills
Since the role involves ensuring excellent customer service, be prepared to discuss your previous experiences in handling customer enquiries and complaints. Share specific examples that highlight your ability to resolve issues effectively and maintain a positive visitor experience.
✨Demonstrate Your Sales Experience
Highlight any relevant experience you have in sales or ticketing roles, especially within heritage sites or cultural institutions. Be ready to explain how you maximised sales opportunities in your previous positions and how you can apply those skills at St Paul’s Cathedral.
✨Familiarise Yourself with CRM Software
As the role requires using CRM software or ticketing systems, it’s beneficial to mention any specific systems you’ve worked with. If you’re familiar with the software used by St Paul’s Cathedral, make sure to mention that during the interview.
✨Prepare for Numerical and Analytical Questions
Given the need for numerical and analytical skills, be ready to discuss how you’ve used these skills in past roles. Prepare to talk about how you’ve produced reports from ticketing software and how you ensure accuracy and attention to detail in your work.
