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- Tasks: Lead visitor operations to ensure a world-class experience at St Paul's Cathedral.
- Company: Iconic London landmark with a rich history and diverse activities.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Why this job: Make a real impact on visitors' experiences in a historic setting.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Join a dynamic team dedicated to excellence in visitor engagement.
The predicted salary is between 43200 - 72000 £ per year.
St Paul’s Cathedral is seeking a Head of Visitor Operations to ensure every visitor to the iconic London landmark enjoys a world-class experience. The Head of Visitor Operations has the crucial role of being the champion of the visitor at St Paul’s Cathedral, and has overall responsibility for the visitor experience during the Cathedral's opening hours.
Reporting into the Director of Visitor Engagement, this role has direct line management of four Visitor Experience Managers and wider responsibility for the Visitor Experience Assistants and the visitor engagement-led activities on the Cathedral floor over 365 days of the year. The Head of Visitor Operations is expected to work closely with colleagues across the Cathedral, recognising the strong cooperation needed to ensure St Paul’s continues to fulfil its multiple roles, specifically its role as a place of worship, a centre of learning and a visitor attraction.
This is a multifaceted role, designed to make sure each visitor has a positive experience, and supports the wider department to deliver its goals, defined in the Mission Directed Business Plan. The Head of Visitor Operations is responsible for motivating the Visitor Experience team to maximise our welcome and provide excellent customer service.
As a Head of Department, this role contributes to the wider leadership and management of the Cathedral, in addition to developing and embedding strategies, plans and culture through their team to ensure the Cathedral objectives are met.
About St Paul’s Cathedral: St Paul’s is an equal opportunities employer and holds together a very diverse set of activities and aspirations. It is the Cathedral of the Diocese of London and the seat of its Bishop, a national church and an international spiritual focus, a space for worship and holiness, a place of learning, debate and challenge, an icon of resilience in the face of adversity, an architectural heritage centre, a partner in the City of London, and a commercial enterprise. In addition to offering acts of worship throughout the day, St Paul’s is open for prayer and sight-seeing seven days a week.
Head of Visitor Operations, St Paul’s Cathedral employer: Ukinbound
Contact Detail:
Ukinbound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Visitor Operations, St Paul’s Cathedral
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to St Paul’s Cathedral. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Show your passion for visitor experience! When you get the chance to speak with interviewers, share your ideas on how to enhance the visitor journey at St Paul’s. They’ll love hearing your enthusiasm and innovative thoughts.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you’ve had to manage a team or resolve visitor issues. Being able to demonstrate your problem-solving skills will really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the St Paul’s team and contributing to its mission.
We think you need these skills to ace Head of Visitor Operations, St Paul’s Cathedral
Some tips for your application 🫡
Show Your Passion for Visitor Experience: When writing your application, let your enthusiasm for creating memorable visitor experiences shine through. We want to see how you can champion the visitor journey at St Paul’s Cathedral and make it truly world-class!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the role. We’re looking for specific examples of how you've motivated teams and enhanced customer service in previous positions.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Head of Visitor Operations role at St Paul’s Cathedral.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at St Paul’s Cathedral.
How to prepare for a job interview at Ukinbound
✨Know the Cathedral Inside Out
Before your interview, make sure you research St Paul's Cathedral thoroughly. Understand its history, significance, and the various roles it plays in the community. This knowledge will not only impress your interviewers but also show your genuine interest in the position.
✨Showcase Your Leadership Skills
As the Head of Visitor Operations, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and managed a team. Highlight how you fostered a positive environment and improved visitor experiences in previous roles.
✨Emphasise Customer Service Excellence
This role is all about ensuring a world-class experience for visitors. Be ready to discuss your approach to customer service and how you've implemented strategies to enhance visitor engagement. Share specific instances where you turned a challenging situation into a positive outcome.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Cathedral's future plans, visitor engagement strategies, and team dynamics. This shows that you're not just interested in the role, but also in contributing to the Cathedral's mission and goals.
