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- Tasks: Lead visitor operations to ensure an unforgettable experience at St Paul's Cathedral.
- Company: Iconic London landmark with a rich history and diverse activities.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be the champion of visitors and make a real impact on their experience.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Join a dynamic team dedicated to excellence in visitor engagement.
The predicted salary is between 36000 - 60000 £ per year.
St Paul's Cathedral is seeking a Head of Visitor Operations to ensure every visitor to the iconic London landmark enjoys a world-class experience. The Head of Visitor Operations has the crucial role of being the champion of the visitor at St Paul's Cathedral, and has overall responsibility for the visitor experience during the Cathedral's opening hours.
Reporting into the Director of Visitor Engagement; this role has direct line management of four Visitor Experience Managers and wider responsibility for the Visitor Experience Assistants and the visitor engagement-led activities on the Cathedral floor over 365 days of the year. The Head of Visitor Operations is expected to work closely with colleagues across the Cathedral; recognising the strong cooperation needed to ensure St Paul's continues to fulfil its multiple roles, and specifically its role as a place of worship, a centre of learning and a visitor attraction.
This is a multifaceted role, designed to make sure each visitor has a positive experience, and supports the wider department to deliver its goals, defined in the Mission Directed Business Plan. The Head of Visitor Operations is responsible for motivating the Visitor Experience team to maximise our welcome, and provide excellent customer service.
As a Head of Department, this role contributes to the wider leadership and management of the Cathedral, in addition to developing and embedding strategies, plans and culture through their team to ensure the Cathedral objectives are met.
Applications close at 9am on Wednesday 2 March, with first interviews taking place on Friday 11 March and second interviews on Wednesday 16 March.
About St Paul's Cathedral: St Paul's is an equal opportunities employer and holds together a very diverse set of activities and aspirations. It is the Cathedral of the Diocese of London and the seat of its Bishop, a national church and an international spiritual focus, a space for worship and holiness, a place of learning, debate and challenge, an icon of resilience in the face of adversity, an architectural heritage centre, a partner in the City of London, and a commercial enterprise. In addition to offering acts of worship throughout the day, St Paul's is open for prayer and sight-seeing seven days a week.
Head Of Visitor Operations, St Paul\'S Cathedral in England employer: Ukinbound
Contact Detail:
Ukinbound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Visitor Operations, St Paul\'S Cathedral in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to St Paul's Cathedral. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by researching the Cathedral's visitor experience. Think about how you can enhance it and be ready to share your ideas. Show them you're not just a fit for the role, but a visionary for their future!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you articulate your thoughts clearly and boost your confidence when discussing your management style and visitor engagement strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission at St Paul’s.
We think you need these skills to ace Head Of Visitor Operations, St Paul\'S Cathedral in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for visitor operations shine through! We want to see how much you care about creating memorable experiences for every visitor at St Paul’s Cathedral.
Tailor Your CV: Make sure your CV is tailored to the Head of Visitor Operations role. Highlight relevant experience and skills that align with our mission to provide a world-class visitor experience. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and ideas. Remember, clarity helps us understand your vision for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at St Paul’s Cathedral. We can’t wait to hear from you!
How to prepare for a job interview at Ukinbound
✨Know the Cathedral Inside Out
Before your interview, make sure you’ve done your homework on St Paul’s Cathedral. Familiarise yourself with its history, architecture, and visitor services. This will not only show your genuine interest but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Leadership Skills
As the Head of Visitor Operations, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated teams in the past. Think about specific strategies you've implemented to improve customer service and team performance.
✨Emphasise Collaboration
This role requires strong cooperation with various departments. Be ready to share experiences where you successfully collaborated with others to achieve a common goal. Highlight your ability to work across different teams and how you can contribute to the Cathedral's mission.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in visitor operations and how you would address them. Prepare to discuss how you would handle difficult situations while ensuring a positive visitor experience.
