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- Tasks: Lead a dynamic team to manage reservations and convert sales through excellent customer service.
- Company: Join K1 Speed, a leader in the entertainment industry with a fun and energetic atmosphere.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make an impact by enhancing guest experiences and driving sales in a fast-paced environment.
- Qualifications: 3-5 years in call centre or reservations, strong leadership and communication skills required.
- Other info: Exciting work culture with opportunities to collaborate on promotions and events.
The predicted salary is between 36000 - 60000 £ per year.
K1 Speed is seeking a Call Centre Reservation Manager. The Call Centre Reservation Manager will proactively convert sales and oversee the daily operations of the reservations call centre for K1 Speed, ensuring all guest enquiries, bookings, and service requests are booked efficiently and professionally.
Key responsibilities:
- Convert inbound calls and emails related to sales, group bookings, events, and special experiences.
- Supervise, coach, and support the reservations team to deliver excellent service and achieve sales and performance targets.
- Implement strategies to maximise revenue through upselling, cross-selling, and promotional campaigns.
- Ensure all reservation systems and third-party platforms are updated with current pricing, packages, and availability.
- Handle escalated customer issues, complaints, or special booking requests with professionalism and care.
- Collaborate with Marketing and Operations teams to communicate promotions, special events, and seasonal offers to the call centre team.
- Maintain and update Standard Operating Procedures (SOPs) to ensure consistent service delivery.
- Monitor daily operations to ensure efficient call handling, accurate booking entry, and adherence to service standards.
Minimum qualifications:
- 3–5 years of experience in a reservation or call centre environment, ideally within a tourism, hotel or attraction-based business.
- Strong relationships with third-party agents, attractions and OTAs would be a bonus.
- Strong knowledge of call centre systems, reservation/ticketing platforms, and CRM tools.
- Excellent communication, problem-solving, and organisational skills.
- Strong sales and customer service orientation.
- Proven leadership experience managing a team in a fast-paced, service-oriented environment.
- Proficiency in Microsoft Office and familiarity with reporting and scheduling tools.
- Flexibility to work weekends, holidays, or peak event periods as required.
Call Centre Reservation Manager, K1 Speed employer: Ukinbound
Contact Detail:
Ukinbound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Reservation Manager, K1 Speed
✨Tip Number 1
Get to know the company inside out! Research K1 Speed, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in call centre management and sales.
✨Tip Number 3
Don’t just wait for the phone to ring! Network like a pro. Connect with current employees on LinkedIn or attend industry events. Building relationships can give you the inside scoop on job openings and company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the K1 Speed team. Let’s get you that interview!
We think you need these skills to ace Call Centre Reservation Manager, K1 Speed
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call centres and reservations. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Call Centre Reservation Manager role. Share specific examples of how you've led teams or improved sales in previous roles.
Show Off Your Customer Service Skills: Since this role is all about guest enquiries and bookings, make sure to highlight your customer service experience. We love seeing how you’ve handled tough situations or gone above and beyond for customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
