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- Tasks: Lead partner delivery assurance, manage enablement strategies, and oversee project governance.
- Company: Join UKG, the largest U.S.-based private software company with 80,000 customers globally.
- Benefits: Enjoy flexible benefits like wellness programs, tuition reimbursement, and a unique expense reimbursement programme.
- Why this job: Be part of a mission-driven team that values your voice and supports your growth.
- Qualifications: 8+ years in Professional Services or Consulting; Bachelor's degree or relevant experience required.
- Other info: Travel up to 25% may be required; strong team collaboration is essential.
The predicted salary is between 48000 - 72000 £ per year.
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Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
About The Role
The UKG Partner Team is supporting exceptional partner growth within the UKG partner eco-system supporting the companies goal of delivering double digit growth. UKG is looking for a Partner Manager to expand the team as we grow the number of projects delivered by partners. This crucial role within the UKG partner eco-system is responsible for managing and communicating enablement strategies with our partners; collaborating with our enablement teams to ensure partner resources obtain implementation certification; leading program health reviews; building trusted partnerships; and crucially overseeing project governance and delivery to ensure all projects delivered by UKG partners meet the very highest delivery standards to support our customers expectations.
This role requires a proactive approach to continuous improvement, project management, and forecasting abilities to drive successful outcomes with exceptional escalation management skills, strong executive presence and a good understanding of the HCM industry.
Enablement
Key responsibilities
- Continuous Improvement: Manage and communicate the partners enablement strategy to ensure learning plans in place to meet market demands.
- Partner Resource Certification Approval: Ensure partner resources obtain and maintain the necessary certification to allow system access
- Health Reviews: Lead data-driven program health reviews and run Quarterly Business Reviews (QBRs) to build trusted relationships with partners. Working with peers to gain support where a PIP process is required.
Delivery
- Project Governance: Represent UKG on partner delivered projects; participate in project Steering Committee (Steer Co) presenting an executive presence and being the first point of escalation management should it be required.
- Weekly Project Check-Ins: Ensure accountability and results through validating key questions to ensure the project remains on track.
- Go Live Readiness: Ensure partner adherence to go-live readiness reviews to drive quality go-live deliveries.
- Product Support: Where necessary facilitate engagement into the Partner Experience Center to ensure the partner obtains support should product or configuration issues arise.
- Scope/Budget Management: Collaborate with Partner Operations to manage hours budget in the UKG PSA system; support and approve change requests; closely manage modules delivered by Ready partners to budget.
- Customer OSAT/References: Drive engagement of OSAT survey responses to achieve high referenceability on partner projects.
Forecasting
- Go Live Forecasting: Collaborate with the partner to ensure accurate go-live forecasting to avoid customer billing pushes and poor customer satisfaction. The objective is to maintain go-live pushes below 10%.
Essential Skills
- Build and foster trusted relationships with partners and those that interact with partners outside of the global partner organization.
- Ability to facilitate internal and external status meetings to discuss metrics, performance and opportunities.
- Attention to detail is crucial, as is the ability to gather and summarise detailed information from all involved parties to make accurate business decisions.
- Ensure ongoing and accurate data within the partner portfolio including but not limited to forecast accuracy, push percentage, CSAT, and Time to Live, with a willingness to contribute to the development of tools and data that does not exist today.
- Manage to and execute on partner programs under varying delivery methodologies.
- Through having industry knowledge be able to identify enablement opportunities for ongoing partner quality and growth to ensure continuous improvement across the partner portfolio.
- Manage escalations to identify problems, paths to solution, and remediation plans to ensure problems to avoid further escalation.
- Operate as part of the tight team supporting a number of partners, strong team collaboration critical.
- Identify opportunities to improve and find efficiencies to support evolving UKG Business Needs.
- Reiterate UKG messaging around changes to the partner network and advocate for the partner as needed to ensure we are creating a positive partner experience.
Basic Qualifications
- 8+ years in a Professional Services or Consulting experience
- Bachelor’s Degree in a related field or other relevant combination of training and experience required
- Travel of up 25% may be required for this role
Preferred Qualifications
- Strong interpersonal and professional communication skills,
- Proven business acumen within the SaaS industry including revenue recognition and forecasting
- Ability to understand and articulate technical concepts and derive solutions
Benefits
- 25 to 28 days of annual leave, plus 9 UK public holidays
- Supplemental medical coverage provided by AXA for you and your dependents
- Dental coverage through BUPA and annual vision reimbursement up to £100
- Life insurance – 4x your annual salary
- Group income protection – up to 75% of salary for long-term absence
- Pension plan – 5% employer contribution, 4% employee via salary exchange
- Employee Assistance Program available 24/7
- Global tuition reimbursement program – up to £3,775 per year
- Fertility support – up to £6,525
- Adoption assistance – up to £6,525
- Surrogacy support – up to £6,525
- Gender affirmation support – up to £26,125
- UKG scholarship program for dependents
- U Choose program – £300 every quarter to spend on eligible items
- Paid parental leave – 16 weeks maternity and 4 weeks paternity leave
Where we’re going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Accounting/Auditing and Finance
-
Industries
Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting
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Lead Partner Delivery Assurance Manager employer: UKG
Contact Detail:
UKG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Partner Delivery Assurance Manager
✨Tip Number 1
Familiarise yourself with UKG's partner ecosystem and their current projects. Understanding the specific partners and their roles will help you demonstrate your knowledge during interviews and show that you're proactive about the company's goals.
✨Tip Number 2
Network with current or former employees of UKG, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience with project management and continuous improvement strategies. Be ready to share specific examples of how you've successfully managed partner relationships and driven project success in previous roles.
✨Tip Number 4
Stay updated on trends in the HCM industry and be prepared to discuss how these trends could impact UKG's partner delivery assurance. Showing that you understand the broader context will set you apart as a candidate who is not only qualified but also forward-thinking.
We think you need these skills to ace Lead Partner Delivery Assurance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in professional services or consulting, particularly in the SaaS industry. Emphasise your project management skills and any experience with partner relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for UKG's mission and how your background aligns with the role. Mention specific examples of how you've successfully managed projects or partnerships in the past.
Highlight Key Skills: Focus on essential skills mentioned in the job description, such as continuous improvement, project governance, and escalation management. Use concrete examples to demonstrate these abilities.
Showcase Your Interpersonal Skills: Since the role requires strong communication and relationship-building skills, include examples of how you've effectively collaborated with teams or partners in previous roles.
How to prepare for a job interview at UKG
✨Understand the Role Thoroughly
Before the interview, make sure to read the job description carefully. Familiarise yourself with the key responsibilities and required skills for the Lead Partner Delivery Assurance Manager role. This will help you tailor your answers to demonstrate how your experience aligns with what UKG is looking for.
✨Showcase Your Project Management Skills
Given the emphasis on project governance and delivery in this role, be prepared to discuss your previous project management experiences. Highlight specific examples where you successfully managed projects, dealt with escalations, or improved processes, as these will resonate well with the interviewers.
✨Demonstrate Your Interpersonal Skills
This position requires building trusted relationships with partners. Be ready to share examples of how you've effectively communicated and collaborated with various stakeholders in past roles. Emphasising your ability to foster strong partnerships will be crucial.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you had to manage challenges or conflicts, particularly in a partner or client context, and be ready to explain your thought process and outcomes.
