StartRight Customer Services Representative - Spanish and Italian Speaker in Watford

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

This position is an exciting opportunity to work with Medtronic's Diabetes business. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Drive retention of new patients during their onboarding on insulin pump and/or continuous glucose monitoring through dynamic outbound calls at various points of therapy and inbound calls related to:

• Product education
• Patient assessments
• Additional factors such as diet, exercise and lifestyle
• Goal setting, barrier identification and coaching

This role is expected to collaborate with members of other departments and representatives to fully address customer needs. We are actively looking for talented people who speak English, Spanish and Italian languages to join our team!

Responsibilities may include the following and other duties may be assigned:

• Builds positive relationships with patients, assisting with goal setting, realizing goals, identifying, and overcoming concerns during therapy onboarding
• Use dynamic communication skills to identify patient unmet needs and "pain points" and utilize objection handling techniques to communicate with the patient
• Monitor Helpline call activity, online learning activity, and CareLink data to identify patients that may need additional support and direct to appropriate group for intervention
• Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
• Test and conduct "proof of concept" sessions with patients to enhance StartRight solutions
• Cooperate and coordinate with Medtronic team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs
• Available to work on-call outside of business hours as scheduled in department
• Work hybrid (2 days office)

Required Knowledge and Experience:

• Fluent in English and Spanish and Italian
• Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
• Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
• Basic to intermediate level of math skills required to assist customers with their vital statistics

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range: United Kingdom: 30,080.00 GBP - 45,120.00 GBP | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.