Service Delivery Account Lead in Watford

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

The Integrated Health Solutions (IHS) team is comprised of seasoned professionals with in-depth knowledge of the healthcare value chain and experience across multiple disciplines. They partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways, and optimize operations.

In this role, you will maintain and develop relationships with existing customers. You will act as the on-site, first-line Medtronic liaison for our customers in the Central and Southeast of London area and serve as the interface with the C-suite and senior management within our clients’ organizations. You will travel within the country and occasionally within EMEA (10-25%).

Responsibilities may include the following and other duties may be assigned:

• Take ownership of all service delivery activities onsite within the identified hospital (multiple sites across North West London and Chester).
• Develop and execute account specific action plans to deliver high quality services according to contract as well as a KPI dashboard to measure & track performance service delivery team.
• Maintain stakeholder relationships within the account and governance structure related to the partnership.
• Identify and collaborate with all the required IHS capabilities in a timely manner.
• Manage, coach, and develop local MDT IHS-NGC (Medtronic Integrated Health Solution -NGC) ops staff on site.
• Identify and escalate if required potential service issues to be able to take appropriate preventive actions.

Required Knowledge and Experience:

• Degree in a relevant functional area and years of experience in a healthcare environment, including clinical experience, with strong understanding of healthcare operations and value chains.
• Experience in dealing with hospitals’ C-suite/Sr. Management / stakeholders in healthcare value chain / operations management.
• Fluent in English both verbal and in writing, knowledge of regional language.
• Experience in people and team-management.
• Strong customer focus and excellent communication and presentation skills.
• Strong project management and operations management skills.
• Lean 6 sigma knowledge and experience.

Physical Job Requirements: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation: Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range: United Kingdom: 57,840.00 GBP - 86,760.00 GBP | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic: We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.