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- Tasks: Provide top-notch support to customers using Medtronic Diabetes products and services.
- Company: Join Medtronic, a leader in healthcare innovation and access.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for growth.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Fluent in Norwegian and English with strong communication skills.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
The predicted salary is between 28800 - 48000 £ per year.
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
This position is an exciting opportunity to work with Medtronic's Diabetes business. This is a hybrid role where you will work 2 days from our office in Watford and 3 days from home.
Responsibilities may include the following and other duties may be assigned:
- Providing safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner
- Giving support directly to patients as well as Medtronic personnel and other Health Care Professionals
- Resolving technical queries using an array of troubleshooting tools
- Ensuring all details are recorded within our Customer Relationship Management (CRM) database
- Exceeding customer expectations when handling and resolving inquiries
- Always striving for first contact resolution and offering a world-class service
- Gaining in-depth Therapy and Product Knowledge, understanding Call Management and Quality Management as well as Troubleshooting
Required Knowledge and Experience:
- Great communication skills (verbal and written) in Norwegian and English
- Ability to remain calm and demonstrate resilience during pressurized situations
- Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
- Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
- Basic to intermediate level of math skills required to assist customers with their vital statistics
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Customer Services Representative in Waterford employer: UKG Medtronic UK LTD
Contact Detail:
UKG Medtronic UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative in Waterford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Medtronic on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on how our skills align with the role of Customer Services Representative. Role-play with a friend to build confidence and get feedback.
✨Tip Number 3
Show off our tech-savviness! Brush up on using CRM systems and MS Office. During the interview, we can mention specific examples of how we've used these tools to solve problems or improve customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to highlight how we can help Medtronic achieve its goals in the Diabetes division.
We think you need these skills to ace Customer Services Representative in Waterford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping others and making a difference in healthcare.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our mission at Medtronic!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re a great fit for the Customer Services Representative role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at UKG Medtronic UK LTD
✨Know Your Stuff
Make sure you have a solid understanding of Medtronic's Diabetes products and services. Brush up on the technical aspects and be ready to discuss how you can provide support to both patients and healthcare professionals.
✨Show Off Your Communication Skills
Since great communication is key for this role, practice articulating your thoughts clearly in both Norwegian and English. You might even want to prepare some examples of how you've successfully resolved customer queries in the past.
✨Stay Cool Under Pressure
Prepare for scenarios where you might need to demonstrate resilience. Think of times when you’ve handled stressful situations effectively and be ready to share those experiences during the interview.
✨Familiarise Yourself with CRM Tools
Since you'll be using a CRM system, it’s a good idea to get comfortable with similar software. If you have experience with MS Office, highlight that, and be prepared to discuss how you manage multiple tasks efficiently.
