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- Tasks: Join us as a Receptionist/Office Administrator, supporting our dynamic team and ensuring smooth office operations.
- Company: UKCS Group is a passionate team focused on eco-friendly cleaning supplies and sustainable packaging solutions.
- Benefits: Enjoy great perks like team-building activities, social events, and career growth opportunities in a vibrant workplace.
- Why this job: Make an impact while learning new skills in a fun, collaborative environment with exciting projects.
- Qualifications: Experience in a similar role, excellent communication skills, and proficiency in Microsoft Office are essential.
- Other info: Salary ranges from £23,000 to £27,000 per annum, depending on experience.
The predicted salary is between 18400 - 21600 £ per year.
About Us: At UKCS Group, we’re more than just a company – we’re a team of passionate individuals working together to make a difference. Based from our distribution centre just outside Chelmsford, Essex, we specialise in eco-friendly cleaning supplies and sustainable packaging solutions, helping businesses reduce their environmental impact while maintaining the highest standards of quality. We pride ourselves on fostering a fun, dynamic, and collaborative work environment. With a young, energetic team and exciting projects in industries like festivals and events, we’re always looking for ways to innovate and grow. We offer great staff perks, including team-building activities, social events, and opportunities to grow your career in a supportive and vibrant workplace. If you’re looking for a role where you can make an impact, learn new skills, and be part of a forward-thinking company, UKCS Group is the place for you!
Position Overview: We are seeking an organised and proactive Receptionist / Office Administrator to join our team. This role is essential to the smooth operation of our office and provides key support to both the Managing Director and the wider team. The ideal candidate will have prior experience in a similar role and a passion for delivering excellent customer service while keeping the office running efficiently.
Key Responsibilities:
- Customer Service: Provide exceptional customer service by answering incoming calls, directing them appropriately, and ensuring a professional and friendly experience for all clients.
- Email and Web Chat Management: Respond promptly to customer inquiries via email and web chat, maintaining a helpful and professional tone.
- Company Inbox Management: Oversee the company’s email inbox, ensuring messages are prioritised, organised, and actioned as needed.
- Data Entry: Keep accountancy software up to date with accurate data entry, ensuring financial records are current and error-free.
- Credit Control: Follow up on outstanding payments, ensuring timely collection of money owed to the company.
- Task Management: Assist with tasks assigned by management, adapting to an evolving to-do list and ensuring deadlines are met.
- Schedule Management: Organise and manage the Managing Director’s schedule, including coordinating appointments, meetings, and travel arrangements.
- Quote Preparation: Assist in pricing and preparing quotes for clients, ensuring accuracy and competitiveness.
- Research Activities: Conduct research to support business initiatives, including sourcing information or preparing reports.
Qualifications:
- Proven experience in a similar administrative or receptionist role.
- Excellent communication skills, both written and verbal.
- Strong organisational and time-management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with accountancy or CRM software.
- Ability to multitask and adapt to changing priorities.
- A proactive and positive attitude, with a strong focus on delivering excellent customer service.
Salary: £23,000 - £27,000 per annum (depending on experience).
How to Apply: Interested candidates should submit their CV and a cover letter detailing their relevant experience and why they are a great fit for this role. Please send these over to info@ukcs-ltd.co.uk
Receptionist / Office Administrator employer: UKCS Group
Contact Detail:
UKCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Office Administrator
✨Tip Number 1
Familiarise yourself with UKCS Group's eco-friendly initiatives and values. Understanding their mission will not only help you align your answers during the interview but also demonstrate your genuine interest in the company.
✨Tip Number 2
Prepare examples of how you've provided exceptional customer service in previous roles. Be ready to discuss specific situations where you went above and beyond, as this is crucial for a Receptionist / Office Administrator position.
✨Tip Number 3
Brush up on your organisational skills by practising how to manage multiple tasks effectively. You might be asked to demonstrate your ability to prioritise and handle various responsibilities during the interview.
✨Tip Number 4
Showcase your proficiency in Microsoft Office Suite and any relevant software during the interview. Consider preparing a brief demonstration or discussing how you've used these tools to improve efficiency in past roles.
We think you need these skills to ace Receptionist / Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative or receptionist roles. Emphasise your customer service skills and any specific software proficiency, such as Microsoft Office Suite or CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for eco-friendly practices and how you align with UKCS Group's values. Mention specific examples of how you've delivered excellent customer service in previous roles.
Showcase Your Organisational Skills: Provide examples in your application that demonstrate your strong organisational and time-management skills. Highlight experiences where you successfully managed multiple tasks or adapted to changing priorities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at UKCS Group
✨Show Your Organisational Skills
As a Receptionist / Office Administrator, being organised is key. Prepare examples of how you've successfully managed schedules or prioritised tasks in previous roles. This will demonstrate your ability to handle the responsibilities of the position.
✨Emphasise Customer Service Experience
UKCS Group values excellent customer service. Be ready to discuss specific instances where you provided outstanding service, whether over the phone, via email, or in person. Highlight your proactive approach to resolving issues and ensuring client satisfaction.
✨Familiarise Yourself with Their Values
Research UKCS Group's commitment to eco-friendly practices and their dynamic work environment. During the interview, express your enthusiasm for their mission and how your values align with theirs. This shows you're not just looking for any job, but are genuinely interested in contributing to their team.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as managing a busy phone line or dealing with a difficult customer. Practising these scenarios beforehand can help you respond confidently and effectively during the interview.