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- Tasks: Lead the delivery of membership services and ensure a smooth operational flow.
- Company: Join UKCP, the leading professional body for psychotherapists and counsellors.
- Benefits: Enjoy 25 days leave, flexible hours, and a generous pension scheme.
- Other info: Collaborate with a diverse team and grow your career in a supportive environment.
- Why this job: Make a real difference in the lives of therapists and their clients.
- Qualifications: Experience in membership operations and strong CRM skills required.
The predicted salary is between 47608 - 47608 £ per year.
Full-time (35 hours per week, Monday to Friday) Hybrid and flexible working (once a month in our London office) £47,608 per annum
About the role
The registration manager leads the day‑to‑day delivery of UKCP’s membership and registration services, ensuring that applications, renewals, declarations, resignations and member records are handled accurately, efficiently and in line with UKCP procedures. The role is responsible for smooth operations, CRM accuracy, and ensuring members have a positive experience. The registration manager will manage and support a team of 4 registration officers, oversee customer service standards, monitor workloads and keep processes up to date. You will ensure that membership applications and changes are processed correctly, lead the annual renewals cycle, handle member enquiries and maintain accurate data in the CRM system. You'll also resolve system issues, produce operational reports, improve workflows and work closely with other teams such as finance, communications and regulation.
About You
Role specific criteria- Experience delivering membership, registration or service operations in a membership body, regulator, charity or similar setting.
- Experience managing or supervising an operational team, including workload planning and performance oversight.
- Strong CRM and digital systems skills, with the ability to improve workflows and maintain high‑quality data (Salesforce experience desirable).
- Excellent organisational skills, able to manage multiple processes and deadlines.
- Ability to interpret operational data and produce clear performance reports.
- Experience maintaining accurate member or registrant records, including renewals or revalidation processes.
- Available to work 9am–5pm, Monday to Friday.
- Experience within a professional membership, accreditation or regulatory environment.
- Experience improving digital processes or streamlining operational workflows.
- Understanding of membership lifecycles (e.g., admissions, renewals, trainee transitions).
- Experience preparing operational insights or reports for senior stakeholders.
You will work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There will be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference.
About UKCP
UKCP is the leading professional body for psychotherapists and psychotherapeutic counsellors. We represent training organisations and over 8,000 individual therapists – working privately or in the NHS or voluntary sector – offering a wide variety of psychotherapeutic approaches or modalities.
Our Charitable Objectives Are
- To promote the art and science of psychotherapy and psychotherapeutic counselling for the benefit of the public.
- Research into psychotherapy and psychotherapeutic counselling methods and to disseminate the results of any such research.
- High standards of education, training and practice in psychotherapy and psychotherapeutic counselling.
- The wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public.
Benefits
Staff working at UKCP enjoy a wide range of benefits, including:
- 25 days annual leave, plus 8 bank holidays.
- Extra leave during our December office closure.
- Generous pension scheme with 8% employer contribution and salary sacrifice option.
- Occupational sick pay and enhanced maternity leave.
- Flexible working hours and hybrid working arrangements.
- Ongoing learning and development opportunities.
- Employee assistance programme with access to confidential counselling and mental health support.
- Flu vaccination and eyecare vouchers.
- Interest‑free season ticket loans.
- Cycle to work scheme.
How to apply
Please email your CV and cover letter to hr@ukcp.org.uk. Please include the job title of the role you are applying for. Applications will only be considered where both a CV and cover letter have been provided.
Closing date: 30 March 2026
Provisional interview dates: 2 April (online) and 9 April (face to face in London).
Registration (membership) manager employer: UKCP
Contact Detail:
UKCP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration (membership) manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at UKCP on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest in the company.
✨Tip Number 2
Prepare for the interview by practising common questions related to membership management and CRM systems. We should also think of examples from our past experiences that highlight our skills in managing teams and improving workflows.
✨Tip Number 3
Showcase our passion for the field! During the interview, let’s talk about why we care about psychotherapy and how we can contribute to UKCP's mission. This will help us stand out as candidates who are not just qualified but also genuinely invested.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace Registration (membership) manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Registration Manager. Highlight your experience in membership and registration services, and don’t forget to showcase any CRM skills you have. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to managing teams and improving workflows. Remember, we love a good story that shows your passion for the role!
Showcase Your Organisational Skills: In your application, make sure to highlight your organisational skills. We need someone who can juggle multiple processes and deadlines, so give us examples of how you’ve successfully managed workloads in the past. It’ll help us see you in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us smoothly. Plus, it shows you’re keen on joining our team at UKCP. We can’t wait to see what you bring to the table!
How to prepare for a job interview at UKCP
✨Know Your Membership Inside Out
Before the interview, make sure you understand the membership lifecycle and the specific processes involved in applications, renewals, and member records. Familiarise yourself with UKCP's objectives and how they align with your experience in managing membership services.
✨Showcase Your Team Management Skills
Be ready to discuss your experience in managing operational teams. Prepare examples of how you've successfully overseen workloads, improved performance, and maintained high customer service standards. Highlight any specific achievements that demonstrate your leadership abilities.
✨Demonstrate CRM Proficiency
Since strong CRM skills are crucial for this role, be prepared to talk about your experience with digital systems, particularly Salesforce if applicable. Share specific instances where you've improved workflows or maintained data accuracy, as this will show your capability to handle the technical aspects of the job.
✨Prepare Operational Insights
Think about how you can interpret operational data and produce clear performance reports. Bring examples of past reports you've created and be ready to discuss how these insights have influenced decision-making or improved processes in your previous roles.