At a Glance
- Tasks: Lead student support services and enhance student experience at UKCBC.
- Company: Join a forward-thinking institution dedicated to student success and inclusivity.
- Benefits: Competitive salary, inclusive workplace, and the chance to make a real impact.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Shape the future of student support and help students thrive in their education.
- Qualifications: Experience in higher education student services and strong leadership skills.
The predicted salary is between 52000 - 62000 £ per year.
Location: Liverpool Street, London, EC3A 7LPSalary: £52,000 to £62,000 per annum
Contract: Permanent
Reporting to: Chief Academic Officer
UKCBC is seeking an experienced and student focused Head of Student Support and Experience to lead the development and delivery of outstanding support services that enable students to thrive, succeed and progress. UKCBC exists to enable opportunity, cultivate confidence and develop capability through applied, inclusive and professionally relevant higher education. Working with university and awarding body partners, we support a diverse student community to succeed in their studies and progress towards positive destinations.
About the Role
The Head of Student Support and Experience will provide strategic and operational leadership for the College’s student success, safeguarding and experience functions. The role will lead the development of a modern, digitally enabled and data informed support model that helps students access the right support at the right time. A central priority will be the development of a self service first approach, supported by clear digital guidance and a tiered case management model for students with higher risk or more complex needs. You will work closely with academic and professional services teams to improve student outcomes, strengthen engagement and ensure that support services are responsive, accessible and effective. The role also leads the College’s safeguarding, Prevent and student protection responsibilities. Working in partnership with the Academic Registrar, you will ensure that attendance, engagement, continuation risk and case management are supported by reliable data, clear intervention thresholds and effective escalation arrangements.
Key Priorities
- Lead student support, wellbeing, engagement and experience services across the College.
- Develop an integrated student success framework that strengthens transition, belonging, engagement, continuation and progression.
- Oversee safeguarding, Prevent, student protection and harassment and sexual misconduct procedures.
- Hold operational responsibility for compliance with OfS Condition E6 and maintain the operational readiness of the Student Protection Plan.
- Lead the development of a digitally enabled, self service student support model.
- Establish a tiered case management and triage model that directs timely support to students according to risk, need and complexity.
- Champion student voice, representation and belonging across the College.
- Oversee careers, employability and progression initiatives.
- Use data and insight to monitor student engagement and drive continuous service improvement.
About You
You will have:
- Significant experience leading student support or student services in higher education.
- Strong knowledge of safeguarding, Prevent and student protection requirements.
- Experience developing student engagement, continuation or success strategies.
- Experience managing pastoral support or case management services.
- Strong leadership, communication and stakeholder management skills.
- The ability to use data and insight to improve student outcomes and service performance.
- The ability to work effectively across academic, Registry and professional services teams within a matrix structure.
- Experience of partnership or franchised higher education provision, digital service transformation or regulatory reporting would be advantageous.
Why Join UKCBC?
At UKCBC, we are committed to fostering an inclusive, diverse and supportive workplace that values the unique contributions of every individual. We believe in creating equal opportunities for all, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. This is an opportunity to make a significant impact on the lives and success of students. You will join a forward thinking institution committed to widening participation, supporting student achievement and delivering an exceptional student experience.
Head of Student Support and Experience employer: UKCBC
UKCBC is an exceptional employer located in the vibrant area of Liverpool Street, London, offering a dynamic work environment that prioritises student success and wellbeing. With a strong commitment to inclusivity and professional development, employees are empowered to make a meaningful impact on students' lives while enjoying opportunities for growth and collaboration within a supportive team. Join us to be part of a forward-thinking institution dedicated to enhancing the student experience through innovative support services.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Student Support and Experience
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like UKCBC looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
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We think you need these skills to ace Head of Student Support and Experience
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at UKCBC, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of UKCBC and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at UKCBC
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that UKCBC might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at UKCBC.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
