At a Glance
- Tasks: Lead the development of outstanding student support services and enhance student experience.
- Company: Join a forward-thinking institution dedicated to student success and inclusivity.
- Benefits: Permanent contract with opportunities for professional growth and impactful work.
- Other info: Work collaboratively across teams to drive continuous improvement in student outcomes.
- Why this job: Make a real difference in students' lives by improving their support and engagement.
- Qualifications: Significant experience in student support and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
UKCBC is seeking an experienced and student focused Head of Student Support and Experience to lead the development and delivery of outstanding support services that enable students to thrive, succeed and progress.
Working with university and awarding body partners, we support a diverse student community to succeed in their studies and progress towards positive destinations. The Head of Student Support and Experience will provide strategic and operational leadership for the College’s student success, safeguarding and experience functions. The role will lead the development of a modern, digitally enabled and data informed support model that helps students access the right support at the right time.
A central priority will be the development of a self service first approach, supported by clear digital guidance and a tiered case management model for students with higher risk or more complex needs. You will work closely with academic and professional services teams to improve student outcomes, strengthen engagement and ensure that support services are responsive, accessible and effective. Working in partnership with the Academic Registrar, you will ensure that attendance, engagement, continuation risk and case management are supported by reliable data, clear intervention thresholds and effective escalation arrangements.
- Lead student support, wellbeing, engagement and experience services across the College.
- Lead the development of a digitally enabled, self service student support model.
- Establish a tiered case management and triage model that directs timely support to students according to risk, need and complexity.
- Oversee careers, employability and progression initiatives.
- Use data and insight to monitor student engagement and drive continuous service improvement.
Significant experience leading student support or student services in higher education. Experience managing pastoral support or case management services. Strong leadership, communication and stakeholder management skills. The ability to use data and insight to improve student outcomes and service performance. The ability to work effectively across academic, Registry and professional services teams within a matrix structure. Experience of partnership or franchised higher education provision, digital service transformation or regulatory reporting would be advantageous.
We believe in creating equal opportunities for all, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. You will join a forward thinking institution committed to widening participation, supporting student achievement and delivering an exceptional student experience.
For an informal and confidential discussion about the role, please contact Stuart Coussins, Chief Academic Officer, via hr@ukcbc.
Head of Student Support and Experience in City of London employer: UKCBC
UKCBC is an exceptional employer located in the vibrant area of Liverpool Street, London, offering a dynamic work environment that prioritises student success and wellbeing. With a strong commitment to inclusivity and professional development, employees are empowered to make a meaningful impact on students' lives while enjoying opportunities for growth and collaboration within a supportive team. Join us to be part of a forward-thinking institution dedicated to enhancing the student experience through innovative support services.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Student Support and Experience in City of London
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We think you need these skills to ace Head of Student Support and Experience in City of London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at UKCBC, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of UKCBC and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at UKCBC
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that UKCBC might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at UKCBC.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
