Park Warden (Live In) in Silverdale

As a Park Warden, you will play an important role in maintaining the appearance, safety and smooth day-to-day operation of the park, while ensuring our holiday guests and holiday-home owners receive an excellent experience.

This is a varied, hands‑on role combining housekeeping, grounds maintenance, site security, customer service and general park operations.

You will be expected to take pride in maintaining high standards throughout the park, respond to customer enquiries and deal professionally with any issues that may arise.

This is a live-in position, with high-quality on-site accommodation provided.

It would suit someone who enjoys working outdoors, meeting people and being part of a team where no two days are the same.

Key Responsibilities

• Park Presentation, Cleaning & Housekeeping
• Clean and maintain touring facilities and rented accommodation to a consistently high standard.
• Ensure all facilities and communal areas are clean, tidy, welcoming and well presented.
• Carry out regular checks of facilities and accommodation, identifying and reporting any maintenance requirements.
• Take pride in maintaining the overall appearance and cleanliness of the park.
• Grounds Maintenance & General Maintenance
• Carry out a variety of groundwork and maintenance duties, including digging, edging, weeding and general landscaping.
• Operate site machinery and equipment, including strimmers, lawnmowers and other grounds maintenance equipment, following appropriate training.
• Ensure all machinery and equipment is used safely and in accordance with Health & Safety guidelines and COSHH regulations.
• Report maintenance issues, damage or potential hazards to Park Management.
• Assist with general park maintenance duties as required.
• Customer Service & Guest Experience
• Provide a friendly, helpful and professional service to holiday guests, holiday-home owners and visitors.
• Deal with customer enquiries, investigate concerns and resolve complaints efficiently and professionally.
• Build positive relationships with customers and help create a welcoming and enjoyable park environment.
• Promote park facilities, products, activities and services to guests.
• Communicate effectively with colleagues and management to ensure customer issues are followed up appropriately.
• Site Security, Inspections & On-Call Duties
• Undertake site security checks, facilities checks and alarm call-outs outside normal working hours as part of the on‑call rota.
• Carry out inspections of touring and seasonal touring units and awnings during periods of inclement weather.
• Photograph and report any damage identified during inspections, liaising with owners where appropriate.
• Respond appropriately to incidents and emergencies, following company procedures.
• Maintain accurate and detailed records of incidents, actions taken and any further requirements.
• Conflict Management & Incident Reporting
• Deal calmly and professionally with customer disputes, complaints and challenging situations.
• Manage incidents that may arise during normal working hours and out‑of‑hours on‑call periods.
• Report any significant incidents to Senior Management, providing clear details of the circumstances, individuals involved, actions taken and proposed follow‑up.
• Work alongside Park Management to achieve appropriate and positive resolutions.
• Deliveries & Operational Duties
• Deliver gas bottles to customers in accordance with Health & Safety procedures.
• Ensure all gas bottle deliveries are appropriately recorded.
• Assist with other day‑to‑day operational duties to support the smooth running of the park.
• Work flexibly and support other areas of the park operation when required.

Person Specification

Essential

• Full UK driving licence, valid for manual vehicles.
• Excellent customer service and communication skills.
• A friendly, approachable and helpful manner.
• Reliable, adaptable and able to work independently.
• Good attention to detail and pride in maintaining high standards.
• Ability to work outdoors in all weather conditions.
• Practical approach to maintenance, cleaning and general grounds work.
• Ability to manage challenging situations calmly and professionally.
• Good organisational skills and the ability to prioritise workloads.
• Flexible approach to working hours, including evenings, weekends and bank holidays.
• Willingness to undertake on‑call duties and respond to out‑of‑hours requirements.

Desirable

• Previous experience working as a Holiday Park Warden.
• Experience within holiday parks, hospitality, leisure or a customer‑facing environment.
• Previous experience of grounds maintenance and general maintenance duties.
• Experience operating grounds maintenance machinery and equipment.
• Experience dealing with customer complaints and conflict management.
• Working Hours
• 40 hours per week, working on a rota across Monday to Sunday.
• Full‑time or seasonal opportunities available.
• Evening, weekend and bank holiday working is required.
• Flexibility during school holidays and peak holiday periods is essential.
• Participation in an on‑call rota, including out‑of‑hours site, security and alarm call‑outs.
• The role is based at Holgates Silverdale Holiday Park, with on‑site accommodation provided.
• Key Performance Expectations
• Consistently high standards of cleanliness and presentation across the park.
• Effective completion of grounds maintenance and general maintenance duties.
• Positive customer feedback and excellent guest service.
• Professional and timely handling of customer complaints and incidents.
• Effective completion of site security, facilities and weather‑related inspections.
• Accurate reporting and recording of incidents, inspections and gas bottle deliveries.
• Compliance with Health & Safety procedures, COSHH regulations and company policies.
• Reliability, flexibility and effective teamwork.

Salary

Dependant on experience

Ask for

• Alex Lunan
• Applications close on: 31 January 2027 Ad placed: 12 November 2026