Witness Assessment Coordinator

Witness Assessment CoordinatorLocation: Staines‐Upon‐Thames, England, United Kingdom

Full‐time with a hybrid working option. Based at UKAS head office.

Accountable for organising and managing witness assessment visits, acting as the key link between customers, assessment managers, assessors and technical experts to keep visits on track and deadlines met.

Responsibilities

Coordinate assessment visits – plan and organise witness assessment visits, ensuring all parties (customers, assessors, and internal teams) are aligned.

Act as the main point of contact – handle enquiries from customers and colleagues, provide accurate information, and ensure a smooth experience.

Monitor progress and deadlines – track upcoming and overdue visits, take action to keep things on schedule, and escalate issues promptly when needed.

Maintain accurate records – keep internal systems and databases up to date so information can be easily retrieved.

Work collaboratively – liaise with different teams to ensure continuous cover and consistent operations.

Handle additional admin tasks – complete other agreed tasks efficiently and in line with internal processes.

Qualifications & Requirements

Demonstrate accurate written and clear verbal communication skills.

Have demonstrable experience of working as part of a team.

Be able to prioritise workload to meet deadlines.

Possess good knowledge of Microsoft Office software.

Equity, Diversity, and InclusionUKAS is proud to be the United Kingdom\’s sole Accreditation Body. We wouldn\’t be able to do what we do without a diverse mix of minds, backgrounds and experiences. UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation.

We welcome candidates across all types of backgrounds, circumstances, and identities to support our Equity, Diversity and Inclusion (EDI) commitments.

Job Details

Seniority level: Associate

Employment type: Full‐time

Job function: Administrative and Customer Service

Industry: Non‐profit Organisations

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