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- Tasks: Manage cash collection and build relationships with customers to ensure timely payments.
- Company: Join the UK's sole Accreditation Body, UKAS, known for its diverse and inclusive culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Embrace diversity and contribute to a culture of belonging at UKAS.
- Why this job: Make a real impact on financial health while developing your skills in credit control.
- Qualifications: 2-3 years in credit control, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
The United Kingdom Accreditation Service (UKAS) is seeking a motivated and detail-oriented Credit Controller to join our Finance Team. Reporting to the Finance Manager, this role plays a key role in maintaining strong cash flow and supporting the organisation's financial health.
You will be responsible for managing cash collection across a portfolio of approximately 550 active customers, ensuring timely payments and building effective working relationships both internally and externally.
Key Responsibilities- Debt Collection
- Proactively chase overdue invoices via phone, email, and written correspondence
- Negotiate and manage payment plans where appropriate
- Issue dunning letters and monitor aged debt
- Escalate cases in line with credit control policy, including legal proceedings when necessary
- Perform account reconciliations and maintain accurate records
- Take ownership of customer queries and drive timely resolution
- Manage withholding tax requirements
- Liaise with internal teams to resolve billing or account issues
- Obtain certificates of residency for overseas customers
- Identify and recommend system and process improvements
- Support initiatives to optimise cash collection and reduce aged debt
We are looking for someone who brings:
- At least 2–3 years’ experience in a credit control or accounts receivable role
- Proven experience across core credit control activities
- Strong organisational and prioritisation skills, with the ability to meet deadlines
- Excellent communication skills and confidence dealing with stakeholders at all levels
- Working towards a qualification with the Chartered Institute of Credit Management (CICM) would be advantageous.
UKAS is proud to be the United Kingdom’s sole Accreditation Body. We wouldn’t be able to do what we do without a diverse mix of minds, backgrounds and experiences. UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation. We welcome candidates across all types of backgrounds, circumstances, and identities to support our Equity, Diversity and Inclusion (EDI) commitments.
Credit Controller in Staines employer: UKAS
Contact Detail:
UKAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Staines
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who might know about credit control roles. A friendly chat can lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of cash collection processes and debt management. We recommend practising common interview questions related to credit control to boost your confidence.
✨Tip Number 3
Showcase your communication skills! During interviews, highlight your experience in negotiating payment plans and resolving customer queries. This will demonstrate your ability to build effective relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Credit Controller in Staines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control and any relevant skills that match the job description. We want to see how you can bring value to our Finance Team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at UKAS
✨Know Your Numbers
Before the interview, brush up on your knowledge of cash flow management and debt collection metrics. Be ready to discuss specific examples from your past experience where you successfully managed overdue invoices or improved cash collection processes.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating how you've effectively communicated with customers and internal teams in the past. Prepare to share instances where your communication skills helped resolve issues or negotiate payment plans.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you faced challenges in credit control and how you overcame them. Be prepared to discuss your approach to account reconciliations and how you’ve handled customer queries, showcasing your ability to drive timely resolutions.
✨Emphasise Continuous Improvement
UKAS values process improvement, so come equipped with ideas on how you could optimise cash collection or reduce aged debt. Share any experiences where you identified inefficiencies and implemented changes that had a positive impact on your previous organisation.