At a Glance
- Tasks: Support customers and coordinate accreditation processes in a dynamic team environment.
- Company: Join UKAS, the UK's leading Accreditation Body with a commitment to diversity.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Be part of a culture that values diversity and fosters belonging.
- Why this job: Make a real difference by connecting customers with essential services and support.
- Qualifications: Strong communication skills and teamwork experience are essential.
The predicted salary is between 30000 - 42000 £ per year.
UKAS Staines‑Upon‑Thames, England, United Kingdom
Customer Liaison Officer
UKAS is recruiting Customer Liaison Officers to work within our Customer Services Team. This is a full‑time role, with the option of hybrid working, based at our head office in Staines Upon Thames.
Customer Liaison Officers provide essential administrative support in processing accreditation case work from initial customer enquiry to maintenance of accreditation at a pace, quality and cost which meets customer expectations and UKAS business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub‑contractors and the public.
Responsibilities
- Coordinate visit arrangements
- Provide customers with visit confirmations and quotes
- Coordinate and book travel arrangements
- Progress accreditation casework in line with company process and policy
- Maintain and update databases
- Respond to internal and external enquiries
- Perform general administration tasks
- Support other teams and departments
Expected Skills & Experience
- Display accurate written and clear verbal communication skills
- Have demonstrable experience of working as part of a team
- Be able to prioritise workload to meet deadlines
- Have good knowledge of Microsoft Office software
Equity, Diversity, and Inclusion: Fostering a Culture of Belonging
UKAS is proud to be the United Kingdom’s sole Accreditation Body. We wouldn’t be able to do what we do without a diverse mix of minds, backgrounds and experiences. UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation.
We welcome candidates across all types of backgrounds, circumstances, and identities to support our Equity, Diversity and Inclusion (EDI) commitments.
Seniority level
- Associate
Employment type
- Full‑time
Job function
- Customer Service
- Administrative
- Strategy/Planning
Industries
- Office Administration
- Administrative and Support Services
Customer Liaison Officer employer: UKAS
UKAS is an exceptional employer that values diversity and fosters a culture of belonging, making it an ideal workplace for Customer Liaison Officers. With the flexibility of hybrid working arrangements and a supportive team environment, employees are encouraged to grow and develop their skills while contributing to meaningful accreditation processes. Located in Staines-upon-Thames, UKAS offers a unique opportunity to be part of the UK's sole Accreditation Body, where your contributions directly impact customer satisfaction and organisational success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Get to know the company! Research UKAS and understand their values, especially around Equity, Diversity, and Inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, clear verbal and written communication is key. Try role-playing common customer scenarios with a friend to boost your confidence before the interview.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or deadlines. This will demonstrate your ability to prioritise workload effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at UKAS. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight your experience in customer service and administration, and show us how you can meet our expectations and objectives.
Show Off Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your written skills. Keep it concise, professional, and make sure there are no typos – we want to see your attention to detail!
Highlight Teamwork Experience:We love a good team player! Share examples of how you've successfully worked within a team in your previous roles. This will help us see how you can fit into our Customer Services Team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at UKAS
✨Know Your Stuff
Before the interview, make sure you understand UKAS and its role as the UK's sole Accreditation Body. Familiarise yourself with their services and how they support customers. This will show your genuine interest in the position and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, clear communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Practising your verbal responses can help you articulate your thoughts clearly during the interview.
✨Demonstrate Team Spirit
UKAS values teamwork, so be ready to discuss your experience working collaboratively. Think of specific instances where you contributed to a team project or helped resolve a conflict. This will highlight your ability to work well with others.
✨Be Organised and Proactive
Since the role involves coordinating visit arrangements and managing casework, showcase your organisational skills. Share examples of how you've prioritised tasks and met deadlines in previous roles. This will reassure them that you can handle the responsibilities of the job.
