Patient Coordinator in Peterborough

Position Overview

We are seeking a motivated and detail-oriented individual to join our team as a Patient Coordinator. In this role, you will play a vital part in supporting both the New Patients Sales team and the Patient Care teams by providing administrative and operational assistance. This position offers an exciting opportunity to contribute to the efficient functioning of our clinic and ensure a seamless experience for our patients.

Key Responsibilities

Administrative Support:

• Assist in managing administrative tasks related to patient appointments, including scheduling, rescheduling, cancellations and billing
• Maintain accurate and up-to-date patient records and documentation within the clinic\’s systems
• Handle incoming inquiries from patients, providing assistance and information as needed

Patient Booking and Communication

• Communicate with patients via phone and email, confirm details, and provide pre-appointment instructions
• Ensure timely and effective communication with patients regarding appointment changes, reminders, and follow-up care instructions
• Coordinate with the clinical teams to prioritise patient bookings and manage appointment schedules efficiently

Operational Support

• Assist in updating and maintaining operational procedures, protocols, and guidelines to optimise workflows and enhance patient care delivery
• Collaborate with cross-functional teams to identify areas for improvement and implement solutions to enhance operational efficiency

Project Assistance

• Undertake small-scale projects and initiatives as assigned to support strategic objectives and operational excellence
• Where support is needed, help with conducting research, gather data, and prepare reports to facilitate decision-making and project planning processes

Requirements

• Previous experience in a healthcare or clinic setting, particularly in patient administration or operations support roles
• Excellent communication skills, both verbal and written, with a professional and empathetic demeanour
• Strong organisational and time management abilities, with a keen attention to detail
• Proficiency in using computer systems and software for data entry, scheduling, and document management
• Flexibility to adapt to changing priorities and willingness to take on new responsibilities as needed

About UK Vein Clinic

UK Vein Clinic are a team of leading vascular surgeons and specialist practitioners that are dedicated to providing high-quality patient outcomes using minimally invasive varicose vein and thread vein treatment techniques.

With varicose vein treatment increasingly restricted within the NHS, UK Vein Clinic was created to deliver accessible options to patients at a price that’s fair. Driven by the latest evidence and technology, we’re really proud to be helping our patients get back to doing the things they love most.

We’re an organisation that’s driven by our patients, and giving them the best experience and outcome possible.