London Clinic Leader: Operations & CQC Compliance

Job type: Full time, on site

Location: London

Role Overview

This is a dual-remit role combining operational ownership of the London clinic with network-wide responsibility for clinical compliance. This person will be accountable for the safe, effective, and high-performing day-to-day running of the London site, while simultaneously leading UK Vein Clinic's approach to CQC compliance and clinical governance standards across all sites. As a visible and credible leader, they will work closely with the Medical Director, General Manager, Logistics Manager, and clinical teams to embed a culture of compliance, continuous improvement, and exceptional patient care. This role requires someone who can operate with both clinical authority and operational pragmatism - leading by example, building capability across the organisation, and ensuring UK Vein Clinic is always inspection-ready.

Part One: London Clinic Manager

The London Clinic Manager holds full accountability for the day-to-day operational running of the London site, delivering outstanding patient experience, strong team performance, and a consistently compliant and efficient clinic environment.

• Lead daily clinic operations to ensure a smooth, high-quality care environment
• Drive operational efficiency and continuous improvement, reviewing demand, understanding patient needs, and implementing process improvements
• Working with the Logistics Manager to ensure effective site staffing and resource scheduling
• Collaborate with multidisciplinary teams to ensure seamless, high-quality care delivery across all service lines
• Analyse patient feedback, complaints, and failure demand to identify root causes and implement timely remedial actions
• Use insight from patient satisfaction data to continually enhance the experience at the London site
• Support budget management and contribute to workforce optimisation to ensure the site operates sustainably

People & Culture

• Act as a visible and credible leader at the London site, setting the tone for a high-performance, values-led culture
• Lead, manage, and motivate the on-site team in line with UK Vein Clinic's values: patient-obsessed, safe and effective, and kind, fun and caring
• Design and deliver competency-based training programmes and support the ongoing professional development of London site staff
• Liaise regularly with the General Manager and Logistics Manager on performance, staffing, and operational priorities

Part Two: Clinical Compliance Lead (Network-Wide)

As Clinical Compliance Lead, this person is responsible for overseeing and driving CQC compliance and clinical governance standards across UK Vein Clinic's full clinic network. This is a proactive, hands-on role that requires both technical regulatory expertise and the ability to build capability and confidence in teams across multiple sites.

CQC Compliance & Regulatory Oversight

• Oversee CQC compliance across all UK Vein Clinic sites, acting as the organisation's subject matter expert on CQC regulations and standards
• Implement and maintain processes and protocols to ensure compliance with CQC regulations across the clinic network, covering both clinical and non-clinical aspects
• Keep up to date with changes to CQC monitoring frameworks and inspection methodologies, building a deep understanding of the new inspection process and translating this into practical guidance for site teams
• Act as CQC Registered Manager for the London site, and work progressively towards holding registered manager status for additional sites across the network

Inspection Readiness

• Work closely with the Medical Director to prepare clinics for CQC audits and inspections, actively participating in the inspection process and ensuring all documentation and procedures meet CQC requirements
• Design and implement a mock inspection programme, running exercises across sites to identify gaps and embed a culture of inspection readiness
• Ensure all sites maintain comprehensive, up-to-date evidence portfolios that demonstrate compliance with CQC fundamental standards at all times

Incident Management & Governance

• Verify that the incident reporting and investigation process operates effectively across all sites, ensuring all notifiable incidents are recorded, analysed, and that appropriate actions are taken to prevent recurrence
• Manage escalated incidents, complaints, and investigations with clear and timely action planning, ensuring lessons are learned and embedded across the network
• Chair or contribute to governance and risk meetings, maintaining network-level risk registers and ensuring risks are escalated and managed appropriately
• Lead infection prevention and control (IPC) programmes and clinical audit activity, driving continuous improvement in clinical standards across all sites

Staff Training & Capability Building

• Provide guidance and support to staff across all sites on CQC standards, policies, and procedures
• Conduct training sessions to promote understanding of and adherence to regulatory requirements, tailoring content to different roles and sites as needed
• Support site managers and clinical leads in building their own compliance competence, creating a network of informed and empowered local leads

Person Specification

Essential

• Minimum 3 years' management experience in a busy clinical or healthcare environment
• Previous experience as a CQC Registered Manager, or substantial working knowledge of CQC registration and standards
• Strong understanding of clinical governance frameworks, including incident management, IPC, audit, and risk
• Proven track record of driving operational performance and delivering measurable results
• Demonstrable experience leading and motivating multidisciplinary teams across multiple settings
• Experience chairing governance or risk meetings and maintaining risk registers
• Strong problem-solving and project management skills
• Proficient in Microsoft Office and comfortable with digital operational systems

Desirable

• Experience operating across a multi-site healthcare network
• Experience within a private healthcare or outpatient clinic setting
• Familiarity with vascular or procedural clinic environments
• Experience designing or delivering clinical compliance training programmes
• Exposure to mock inspection design or CQC preparation programmes

About UK Vein Clinic

UK Vein Clinic are a team of leading vascular surgeons and specialist practitioners that are dedicated to providing world-class clinical outcomes and patient experiences using minimally invasive varicose vein and thread vein treatment techniques. With varicose vein treatment increasingly restricted within the NHS, UK Vein Clinic was created to deliver accessible options to patients at a price that’s fair. Driven by the latest evidence and technology, and led by Professor Stephen Black, we’re really proud to be helping our patients get back to doing the things they love most. We are proud to offer a friendly, welcoming, and flexible environment for our staff. As a data-driven organisation, we’re doing our part to bring the future of health to more people with systems that work not just for our patients, but our clinical teams too.