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- Tasks: Welcome patients, coordinate bookings, and provide support during consultations.
- Company: Join UK Vein Care, a leading provider of varicose vein treatment with a patient-first approach.
- Benefits: Enjoy a supportive work environment and gain valuable experience in healthcare.
- Why this job: Make a real difference in patients' lives while working with top clinical teams.
- Qualifications: Looking for responsible, organised individuals passionate about patient care.
- Other info: This role offers a unique blend of clinical and administrative responsibilities.
The predicted salary is between 24000 - 36000 £ per year.
About UK Vein Care & Nordic Health Group
UK Vein Care is a specialist healthcare provider focused on the diagnosis and treatment of varicose veins. With six clinics across the UK - and growing - we are proud to offer patients convenient access to expert-led care, delivered in a welcoming and professional setting. Our dedicated vascular specialists and clinical teams are committed to providing the highest standard of treatment and patient experience.
UK Vein Care is part of the Nordic Health Group, a leading European provider of specialist outpatient care with more than 50 clinics across Denmark, Norway, Sweden, the Netherlands, and the UK. Together, we are shaping the future of healthcare through innovation, clinical excellence, and a deep commitment to patient-centred service.
Your Role: Making Every Patient Visit Exceptional
We are looking for a dedicated and compassionate individual to join our team in a dual-role capacity as a Patient Advisor & Clinic Coordinator. This is a hands-on role with varied responsibilities, where your commitment to delivering exceptional service will have a direct impact on our patients' care experience.
Main Responsibilities
- As Clinic Receptionist / Coordinator:
- Welcome patients to the clinic, ensuring a warm and professional first impression.
- Guide patients throughout their visit and act as a supportive chaperone during consultations or treatments.
- Coordinate bookings and rebook patients for treatment in an efficient and friendly manner.
- Encourage and collect patient reviews and feedback.
- Maintain a high standard of organisation in the clinic environment.
- Uphold an outstanding level of patient satisfaction at all times.
- Respond promptly and compassionately to patient inquiries via phone and email.
- Screen and assess patients during initial contact to ensure suitability for consultation.
- Provide guidance, support, and reassurance to patients throughout their journey.
- Work closely with our HQ and clinical teams, including nurses and vascular surgeons, to ensure a seamless experience.
Who You Are
We’re seeking someone who brings both heart and precision to their work. The ideal candidate will be:
- Highly responsible and punctual, with the ability to work independently.
- Organised and detail-oriented, managing multiple tasks while keeping a calm and composed manner.
- Goal-driven, with a passion for helping people and achieving high patient satisfaction scores.
- Service-focused, committed to delivering the best possible experience to every patient, every time.
Why Work With Us?
- Be part of a growing, patient-first healthcare group with an ambitious vision.
- Work alongside top-tier clinical teams in a supportive and friendly environment.
- Enjoy meaningful work that makes a difference in people’s lives.
- Gain experience in both clinical and administrative aspects of healthcare delivery.
Patient Specialist & Clinic Receptionist employer: UK Vein Care
Contact Detail:
UK Vein Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Specialist & Clinic Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered by UK Vein Care. Understanding their approach to varicose vein treatment and patient care will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or healthcare settings when networking. Connecting with professionals in similar roles can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss how you would handle challenging patient interactions. Being able to articulate your approach to maintaining a calm and supportive environment will showcase your suitability for the Patient Specialist role.
✨Tip Number 4
Research the latest trends in patient care and healthcare technology. Showing that you are informed about innovations in the field can set you apart as a candidate who is not only passionate but also proactive about improving patient experiences.
We think you need these skills to ace Patient Specialist & Clinic Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Patient Specialist & Clinic Receptionist position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide exceptional patient care.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your commitment to delivering high-quality service. Mention specific examples from your past experiences that showcase your organisational skills and ability to handle multiple tasks effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at UK Vein Care
✨Show Your Compassion
As a Patient Specialist & Clinic Receptionist, demonstrating empathy and compassion is crucial. Be prepared to share examples of how you've helped patients or clients in the past, showcasing your ability to connect with people on a personal level.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. During the interview, discuss your experience managing multiple tasks efficiently. You might want to mention specific tools or methods you use to stay organised and ensure a smooth clinic environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle patient inquiries. Think about potential challenges you might face in the role and how you would address them, focusing on maintaining patient satisfaction.
✨Research the Company
Familiarise yourself with UK Vein Care and its mission. Understanding their commitment to patient-centred service will help you align your answers with their values, showing that you're genuinely interested in being part of their team.
