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- Tasks: Ensure an exceptional customer experience throughout the betting journey.
- Company: Leading pool betting operator with a focus on customer satisfaction.
- Benefits: Competitive salary, discretionary bonuses, and employee benefits including a pension scheme.
- Why this job: Join a dynamic team and make a real difference in customer operations.
- Qualifications: Proven customer service skills and proficiency in Microsoft Office.
- Other info: Flexible, hybrid work environment with opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
A leading pool betting operator is seeking a Customer Operations Team Member to ensure an exceptional customer experience throughout the betting journey. The role, based in Wigan, involves various functions like Customer Due Diligence and Player Protection, requiring proven customer service skills, flexibility, and proficiency in Microsoft Office.
This position offers a competitive salary, discretionary bonuses, and various employee benefits, including a contributory pension scheme and opportunities for development.
Customer Operations Specialist - Flexible, Hybrid Growth employer: UK Tote Group
Contact Detail:
UK Tote Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist - Flexible, Hybrid Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the customer operations field. They can give you insider tips on what the company values and how to stand out during interviews.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operations. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your Microsoft Office skills! Brush up on Excel and PowerPoint, as these tools are often used in customer operations. You might even want to prepare a quick presentation to demonstrate your proficiency during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Operations Specialist - Flexible, Hybrid Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can contribute to an exceptional customer experience, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Operations Specialist role. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Flexibility: Since flexibility is key in this role, be sure to mention any experiences where you've adapted to changing situations or worked in dynamic environments. We appreciate candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at UK Tote Group
✨Know the Company Inside Out
Before your interview, do some digging into the pool betting operator's history, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve excelled in customer service. Think about situations where you resolved issues or enhanced a customer's experience, as this role is all about ensuring an exceptional journey for customers.
✨Be Ready for Flexibility Questions
Since the job requires flexibility, be prepared to discuss how you adapt to changing situations. Share examples of times when you had to adjust your approach or work schedule to meet customer needs or team goals.
✨Brush Up on Microsoft Office Proficiency
As proficiency in Microsoft Office is key for this role, make sure you’re comfortable discussing your experience with tools like Excel and Word. You might even want to mention any specific projects where you used these tools effectively.
