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- Tasks: Deliver exceptional customer experiences and support various operational functions.
- Company: Join The Tote, a leading name in UK betting with nearly a century of history.
- Benefits: Enjoy competitive salary, bonuses, shares options, and 33 days holiday.
- Why this job: Be part of a dynamic team and grow your skills in a fast-paced environment.
- Qualifications: Customer service experience and a passion for learning are essential.
- Other info: Flexible shifts, training opportunities, and a fun, collaborative workplace await you!
The predicted salary is between 24000 - 36000 £ per year.
The Tote are looking for enthusiastic and customer-focused individuals to join our Customer Operations Team. The Tote has been part of the UK betting landscape for nearly a century, we are racing\’s most popular pool betting operator and can be found online and across all racecourses in the UK and Ireland. In a fast-moving industry, we don\’t stand still! We are focused on building something genuinely different within the betting world. Using the best in-class technology, digital innovation and customer engagement we are committed to launching exciting new products and delivering exceptional experiences to racing and sports enthusiasts!
What you\’ll be doing: Our Customer Operations Teams are at the heart of our business and are dedicated to providing an exceptional customer experience at every stage of the customer journey. As a Customer Operations Team Member, you will play a key part in ensuring our customers have a smooth and safe experience when betting with the Tote. It will be a flexible role where you\’ll dive into our different functions and gain a broad understanding of our operation. Some of our functions include Customer Due Diligence (CDD), Player Protection (Safer Gambling), Fraud & Payments administration and Racing Operations. To support you in this role you\’ll receive a comprehensive and structured training programme where you\’ll develop your knowledge and skills to enhance your career with the Tote and provide opportunities for further growth and specialisation.
The role will be based from our headquarters in Wigan, our HQ is the main hub for our talent team of over 200 innovative and ambitious experts dedicated to delivering our vision of delivering exceptional customer experiences. This is an operational role, so you\’ll need to have a flexible approach to work and be able to commit to evening and weekend work on a rota basis. You\’ll be joining the team in a permanent full-time role (37.5 hour per week), the majority of your shifts will be from our office, but some shifts could be based from home.
We are looking for committed and meticulous individuals with proven experience working in a customer facing role and can demonstrate excellent customer service skills. We aren\’t looking for previous knowledge or experience within our industry, but you will need to be able to demonstrate enthusiasm and a willingness to learn and grow. As a Customer Operations Team Member, we won\’t expect you to be an expert from day one, but you will need flexibility, excellent organisational skills and be confident using Microsoft Office packages.
At the Tote you can expect a friendly working environment with a strong sense of teamwork and pride in what we do. Within this role you\’ll develop a broad range of skills and experiences that can enhance your career at the Tote. Additionally, our company benefits package includes:
- Competitive Basic Salary
- Discretionary Bonus Scheme
- Company Shares Option Plan
- Contributory pension scheme
- Life insurance (4 x basic salary)
- Simply Health Cash Plan
- Holiday entitlement (33 days inclusive of bank holidays)
- Study Support and opportunity for progression and development
- Confidential 24/7 365 employee assistance helpline
- Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
- Regular social events, charity events and volunteering opportunities
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Customer Operations Team Member employer: UK Tote Group Limited
Contact Detail:
UK Tote Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Team Member
✨Tip Number 1
Get to know the Tote! Research their values, mission, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle difficult customers or unexpected situations. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Operations Team Member
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and eager to learn more about the Tote and the betting industry.
Tailor Your CV: Make sure your CV highlights your customer-facing experience and any relevant skills. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at UK Tote Group Limited
✨Know the Company
Before your interview, take some time to research The Tote. Understand their history, values, and what makes them unique in the betting industry. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer experiences, be ready to share specific examples from your past roles where you went above and beyond for a customer. Highlight your problem-solving skills and how you handle difficult situations.
✨Demonstrate Flexibility and Willingness to Learn
The Tote values individuals who are adaptable and eager to grow. Be prepared to discuss how you've embraced change in previous jobs and your approach to learning new skills. This will resonate well with their focus on training and development.
✨Prepare for Operational Questions
Since the role involves various functions like Customer Due Diligence and Fraud & Payments administration, brush up on basic concepts related to these areas. Even if you don’t have direct experience, showing that you’ve done your homework will impress the interviewers.