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- Tasks: Lead a dynamic team to enhance customer experiences at a premier entertainment venue.
- Company: Join ATG Entertainment, a leader in live performances and unforgettable events.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a vibrant culture that celebrates creativity and community engagement.
- Qualifications: Strong leadership skills and a passion for customer service in a fast-paced environment.
- Other info: Work in an iconic theatre with exciting events and a rich cultural history.
The predicted salary is between 36000 - 60000 £ per year.
You’ll report to the Theatre Manager and be responsible for the Deputy Customer Experience Manager, Hospitality and Events Manager, Assistant Customer Experience Manager and Cellarperson. In addition, you will have oversight of the Customer Experience Team including Duty Managers, Supervisors, and Team Members. You will collaborate with colleagues in the ATG Head Office, particularly the Hospitality and Risk teams.
You will take an active interest in your team’s talent and development as well as your own. You will work closely with venue colleagues across all departments to drive the vision of the venue forward, actively considering how your expertise and team can support the growth of the business.
This post will comprise a mix of day, evening and weekend work and is based full time at the venue. Primarily, you are a strong retail focused professional, with strong people and organisational skills able to work in an agile and target driven environment.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
The Liverpool Empire Theatre is the largest two-tier theatre in the country, hosting the best in touring theatre productions including musical, opera, ballet and comedy. This iconic venue plays a crucial role in the cultural offering of the Liverpool City Region and celebrates its 100th anniversary in 2025.
Customer Experience Manager in Knowsley employer: UK Theatre Association
Contact Detail:
UK Theatre Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Knowsley
✨Tip Number 1
Network like a pro! Reach out to current employees at ATG Entertainment or similar venues. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Show off your people skills! During interviews, share specific examples of how you've led teams or improved customer experiences. We want to see that you can inspire and develop others.
✨Tip Number 3
Be ready for anything! Since this role involves a mix of day, evening, and weekend work, demonstrate your flexibility and commitment to the job. We love candidates who are all in!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to be part of our vibrant team.
We think you need these skills to ace Customer Experience Manager in Knowsley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer experience and the live entertainment industry. Share any relevant experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Manager role. Highlight your retail focus, people skills, and any experience in agile environments. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at UK Theatre Association
✨Know Your Venue
Before the interview, do your homework on the Liverpool Empire Theatre. Familiarise yourself with its history, current productions, and its role in the community. This will show your genuine interest and help you connect your experience to the venue's mission.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be overseeing a diverse team. Prepare examples of how you've successfully led teams in the past, focusing on talent development and collaboration. Highlight specific situations where your leadership made a positive impact.
✨Emphasise Your Customer Focus
In this role, customer experience is key. Be ready to discuss your approach to enhancing customer satisfaction and how you've implemented strategies that improved service delivery. Use metrics or feedback to back up your claims.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think about challenges you might face in a busy theatre environment and how you'd handle them. Practising these responses can help you feel more confident during the interview.