At a Glance
- Tasks: Welcome visitors, share info, and assist with tours at a world-class venue.
- Company: Join the Royal Ballet and Opera, a leading cultural charity in London.
- Benefits: Gain experience in a vibrant environment and meet diverse people.
- Other info: Opportunities across various locations with potential for personal growth.
- Why this job: Be part of an iconic institution and enhance visitor experiences.
- Qualifications: Enthusiastic, reliable, and eager to learn about ballet and opera.
Overview
Royal Ballet and Opera, based in Covent Garden, central London, is home to the Royal Opera, the Royal Ballet, and the Orchestra of the Royal Opera House.
A registered charity with national reach, we deliver world-class performances and learning programmes that enrich peoples lives with ballet and opera.
We aim to help every visitor understand who we are, what we do, and how they can enjoy our performances, events, tours, exhibitions, shop, café, restaurants and more.
Responsibilities
- Welcome and greet visitors
- Share information and answer questions
- Accompany tour groups to ensure they remain together
- Help to manage queues and busy spaces
- Assist staff in keeping everyone safe
- Escalate problems or complaints to staff
- Use radio to communicate with staff and volunteer team
- Be part of the Customer Experience team under the supervision of the Customer Experience Manager
- Support the supervision of the Customer Experience Team
- Reporting and Collaboration
- Role includes working with the Maintenance Technician and casual maintenance staff, and collaborating with the wider technical and Back of House team
- Reports to the Theatre Director and is responsible for associated venues and roles as listed (New Victoria Theatre, Rhoda Mc Gaw Cinema and Nova Cinema in Woking)
Qualifications
- Friendly and enthusiastic
- Reliable and punctual
- A team player
- Proactive and able to follow instructions
- Interested to learn about ballet, opera, and the Royal Opera House
- Able to stay calm during busy times
- Able to stay motivated during quieter times
- Confident communicating in English
- Enjoy meeting new people and starting conversations
- Location and Opportunities
Alhambra Theatre, Bradford; Bradford Theatres; Birmingham; London locations including Covent Garden and E1 postcodes, with associated remuneration and closing dates noted in postings.
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We think you need these skills to ace Host Volunteer in City of Westminster
Customer Service Skills
Communication Skills
Teamwork
Proactivity
Problem-Solving Skills
Queue Management
Adaptability
