At a Glance
- Tasks: Handle customer queries via phone and email in a vibrant team.
- Company: Join a top-rated payroll services company with a fun culture.
- Benefits: Earn £26,000 pro rata, enjoy profit share, and 26 days leave.
- Other info: Flexible hours, games room, and opportunities for staff trips abroad.
- Why this job: Be part of a close-knit team with exciting events and growth potential.
- Qualifications: Confident communicator with customer service experience preferred.
UK Staffing Group are currently recruiting for a Customer Service Executive on behalf of our client, a well-established payroll services company. This is a part-time opportunity, ideal for someone who enjoys being on the phone, loves the social side of working in a close-knit team, and wants to build a long-term career in customer service.
Our client is proud to be independently ranked as a top company to work for in the UK, offering a vibrant office culture, regular team events, and staff trips abroad.
What's On Offer?
- £26,000 salary, full-time equivalent (pro rata for part-time hours)
- Profit share bonus scheme
- 26 days annual leave plus bank holidays (pro rata)
- Flexible working pattern - 2 to 3 days per week
- Potential to move into a full-time role
- Brand New office with games room, bar and flexible working space
- Monthly team get togethers
- Staff trips abroad
- A close, sociable team environment
- Genuine career development opportunities
The Role
- Handling high-volume inbound customer queries by phone and email
- Supporting payroll and contractor queries as part of a busy service team
- Building strong working relationships with colleagues and contractors alike
- Delivering a friendly, professional and efficient service, particularly during peak periods
What We're Looking For
- Confident, friendly telephone manner
- Strong communication skills
- Hard-working with a genuine willingness to learn
- 1-2 years' work experience
- Previous phone-based experience
- Customer service experience, particularly high-volume phone work
Why Join?
You'll be joining a genuinely social, close-knit team who work hard and enjoy spending time together, both in the office and at regular events. With a Friday bar, staff trips abroad and a reputation as one of the UK's top companies to work for, this is a great opportunity for someone local who wants a fun, fast-paced environment with real scope to grow into a full-time role.
Apply today for immediate consideration. Interviews are taking place over the coming weeks.
UK Staffing Group are acting as an Employment Agency in relation to this vacancy and are committed to equal opportunities for all applicants.
Customer Service Advisor in Stockport employer: UK Staffing Group Limited
Join a vibrant and sociable team at a top-ranked payroll services company in Stockport, where you can enjoy flexible working hours and a supportive office culture. With opportunities for career development, regular team events, and even staff trips abroad, this part-time Customer Service Advisor role offers a unique chance to thrive in a fun and fast-paced environment while building lasting relationships with colleagues and clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stockport
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like UK Staffing Group Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at UK Staffing Group Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and UK Staffing Group Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about UK Staffing Group Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at UK Staffing Group Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress UK Staffing Group Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which UK Staffing Group Limited will surely appreciate.
