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- Tasks: Confirm client attendance for events and maintain accurate records.
- Company: Established provider of professional training events and online courses.
- Benefits: Competitive pay, immediate start, and ongoing support.
- Why this job: Join a supportive team and enhance your customer service skills.
- Qualifications: Experience in customer service or administration and strong communication skills.
- Other info: Perfect for those seeking flexible, process-driven work.
Location: Solihull
UK Staffing Group is working with a well-established provider of professional training events and online courses. They are currently seeking a Client Confirmation Assistant to join their team on a temporary basis, supporting the administration and coordination of upcoming events.
This role is not sales-focused and is ideal for someone with a strong administrative or customer service background who is comfortable speaking with clients over the phone.
The Role:
You will be responsible for contacting existing clients to confirm their attendance at scheduled events and courses, ensuring all details are accurate and up to date. This is a process-driven, organised role focused on customer communication and administration.
Key Responsibilities:
- Contacting existing clients to confirm attendance at events and courses
- Verifying and reconfirming details such as dates, times, and locations
- Providing a professional and courteous customer service experience
- Updating and maintaining accurate client records on internal systems
- Assisting with scheduling and general administrative tasks
- Supporting the wider team with day-to-day admin requirements
What We're Looking For:
- Previous experience in telephone-based customer service or administration
- Confident, clear, and professional communication skills
- Strong attention to detail and good organisational skills
- Ability to manage a high volume of calls and admin tasks efficiently
- Comfortable using basic computer systems and entering data accurately
- Reliable, punctual, and able to work independently
- A driving licence and access to a car (due to office location)
What We Can Offer:
- Immediate start opportunity
- Full interview preparation and support from a specialist consultant
- Ongoing support throughout your assignment
Client Confirmation Assistant in Shirley employer: UK Staffing Group Limited
Contact Detail:
UK Staffing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Confirmation Assistant in Shirley
✨Tip Number 1
Get to know the company! Research their events and courses so you can chat confidently about them during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of client communication, try role-playing with a friend or family member. It’ll help you feel more at ease when confirming attendance with clients.
✨Tip Number 3
Be organised! Create a checklist of key points you want to cover in your interview. This will help you stay focused and ensure you don’t miss anything important when discussing your admin skills.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out!
We think you need these skills to ace Client Confirmation Assistant in Shirley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative and customer service experience. We want to see how your skills match the role of Client Confirmation Assistant, so don’t be shy about showcasing relevant achievements!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. Remember, we’re looking for organised individuals!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at UK Staffing Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Confirmation Assistant. Familiarise yourself with the key tasks like contacting clients and updating records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice speaking clearly and professionally. You might want to rehearse common questions or scenarios you could face during the interview. This will boost your confidence and help you convey your customer service experience effectively.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage your time and stay organised, especially when handling multiple tasks. Think of examples from your past experiences where you successfully juggled admin duties or managed a high volume of calls. This will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you'll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
