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- Tasks: Support customers with logistics queries and provide first-class service via calls and emails.
- Company: Join a leading international logistics provider in a dynamic team environment.
- Benefits: Earn £25,000 per year with hybrid working options and personal development plans.
- Why this job: Gain valuable experience in customer service and logistics while building strong client relationships.
- Qualifications: Excellent communication skills and a proactive, customer-first approach.
- Other info: Clear career progression opportunities within 12-36 months.
The predicted salary is between 20000 - 30000 £ per year.
UK Staffing Group is recruiting a Customer Service Advisor on behalf of a leading international logistics provider based in Preston. This is a fantastic opportunity to join a growing business operating across Europe, supporting customers and partners with logistics queries. You will be part of a dynamic customer service team, helping to ensure smooth service delivery and building strong client relationships.
Working Hours & Shift Pattern
- Regular shifts: Wednesday-Sunday or Saturday-Wednesday
- Weekdays (office): 9:00 am - 5:00 pm
- Weekends: 8:30 am - 4:30 pm
- Training: First 2 months: Monday-Friday, 9:00 am - 5:00 pm in the office
- After 2 months: 3 days in the office + weekend shifts from home
- Shadowing: First month of remote shifts will be shadowed by trained team member
- Month 4 onwards: 3 days office + 2 weekend shifts from home
Salary + Benefits
- Salary: £25,000 per year
- Hybrid working available after successful onboarding
- Comprehensive induction, coaching, and personal development plan
- Regular team socials within a supportive, collaborative environment
- Clear progression opportunities - structured career path to senior roles within 12-36 months
Key Responsibilities
- Handle inbound and outbound customer calls
- Process bookings via phone, email, and online platforms
- Provide first class customer service and deal with customer queries via email and telephone (inbound/outbound)
- Manage customer accounts and input data onto the bespoke online platform
About You
- Excellent communication and listening skills with a strong customer-first approach
- Proactive, adaptable, and resilient, with strong attention to detail
- Confident with IT systems
- Positive, common-sense approach and ability to work well in a team environment
Why Apply?
This role offers the chance to gain valuable experience in international logistics and customer service. To apply, please send your CV.
Customer Service Agent in Preston employer: UK Staffing Group Limited
Contact Detail:
UK Staffing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Preston
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity. Don’t miss out on this chance to join a fantastic team!
We think you need these skills to ace Customer Service Agent in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Agent role. Highlight your communication skills and any relevant experience in customer service or logistics. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our dynamic team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Skills: In your application, don’t forget to showcase your IT skills and attention to detail. Mention any specific systems you've used before, as this will help us see how you fit into our tech-savvy environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at UK Staffing Group Limited
✨Know the Company
Before your interview, do a bit of research on the logistics provider. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practising clear and concise responses can really make you stand out.
✨Demonstrate Adaptability
The job requires a proactive and adaptable approach. Think of situations where you had to adjust quickly to changes or handle unexpected challenges. Sharing these stories will highlight your resilience and ability to thrive in a dynamic environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or opportunities for progression. This shows that you’re not just interested in the job, but also in how you can grow within the company.
