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- Tasks: Contact clients to confirm event attendance and maintain accurate records.
- Company: Established provider of professional training events and online courses.
- Benefits: Immediate start, full interview support, and ongoing assistance.
- Why this job: Perfect for those who love customer service and want to make a difference.
- Qualifications: Experience in customer service or administration with strong communication skills.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 19800 - 26400 £ per year.
Pay: £24,800
Location: Solihull
UK Staffing Group is working with a well-established provider of professional training events and online courses. They are currently seeking a Client Confirmation Assistant to join their team on a temporary basis, supporting the administration and coordination of upcoming events. This role is not sales-focused and is ideal for someone with a strong administrative or customer service background who is comfortable speaking with clients over the phone.
The Role: You will be responsible for contacting existing clients to confirm their attendance at scheduled events and courses, ensuring all details are accurate and up to date. This is a process-driven, organised role focused on customer communication and administration.
Key Responsibilities:
- Contacting existing clients to confirm attendance at events and courses
- Verifying and reconfirming details such as dates, times, and locations
- Providing a professional and courteous customer service experience
- Updating and maintaining accurate client records on internal systems
- Assisting with scheduling and general administrative tasks
- Supporting the wider team with day-to-day admin requirements
What We’re Looking For:
- Previous experience in telephone-based customer service or administration
- Confident, clear, and professional communication skills
- Strong attention to detail and good organisational skills
- Ability to manage a high volume of calls and admin tasks efficiently
- Comfortable using basic computer systems and entering data accurately
- Reliable, punctual, and able to work independently
- A driving licence and access to a car (due to office location)
What We Can Offer:
- Immediate start opportunity
- Full interview preparation and support from a specialist consultant
- Ongoing support throughout your assignment
Client Confirmation Assistant (Administrative / Customer Support) in Macclesfield employer: UK Staffing Group Limited
Contact Detail:
UK Staffing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Confirmation Assistant (Administrative / Customer Support) in Macclesfield
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of client communication, try role-playing with a friend or family member. This will help you sound confident and professional when you make those calls.
✨Tip Number 3
Be organised! Create a checklist of the key details you need to confirm with clients. This will not only help you stay on track but also impress your potential employer with your attention to detail.
✨Tip Number 4
Apply through our website! We’re here to support you every step of the way, so don’t hesitate to reach out for any help or advice during your job search.
We think you need these skills to ace Client Confirmation Assistant (Administrative / Customer Support) in Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Personalised Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Client Confirmation Assistant role and how your background makes you a perfect fit. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your application reflects your clear and confident communication style. We love candidates who can convey their thoughts effectively, so let that personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at UK Staffing Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Confirmation Assistant. Familiarise yourself with the key tasks like contacting clients and updating records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice speaking clearly and professionally. You might want to rehearse common interview questions or even role-play with a friend. This will boost your confidence and ensure you come across as articulate during the interview.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks efficiently. Share specific examples from your past experience where your attention to detail and organisational skills made a difference. This will show that you can handle the high volume of calls and admin tasks required for the job.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare some thoughtful questions about the company and the role. This not only shows your interest but also helps you determine if the job is the right fit for you. Ask about team dynamics or what a typical day looks like for a Client Confirmation Assistant.
