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- Tasks: Manage and process insurance claims while providing top-notch customer support.
- Company: Join a well-established insurance provider known for niche products and excellent customer service.
- Benefits: Enjoy a hybrid work model with three days in the office and two days working from home.
- Why this job: Be part of a dynamic team that values your contributions and supports your career growth.
- Qualifications: Previous admin or customer service experience, strong organisational skills, and proficiency in Microsoft Office required.
- Other info: Ideal for detail-oriented individuals who thrive in a fast-paced environment.
The predicted salary is between 21500 - 29500 £ per year.
Job Description: Claims Administrator
Job Title: Claims Administrator
Location: Cheadle, Manchester (Hybrid – 3 days in office, 2 days WFH)
Salary: 25,500 per annum
About the Role:
Are you an organized and detail-oriented individual with a passion for customer service? My client, a specialist insurance provider based in the Cheadle area of Manchester, is seeking a Claims Administrator to join their team. This is a fantastic opportunity to work in a hybrid role, with three days in the office and two days working from home, offering a great work-life balance.
In this role, you will be responsible for managing and processing insurance claims for a variety of specialist products, including motor add-ons, GAP insurance, weddings, excess protect, and warranties. You will be the first point of contact for customers, providing excellent service and support throughout the claims process. Your attention to detail and ability to manage multiple tasks will be crucial in ensuring that all claims are handled efficiently and accurately.
Key Responsibilities:
- Process and manage insurance claims from initial notification through to final settlement.
- Act as the first point of contact for customers, providing clear and concise information about their claims.
- Liaise with internal departments and external stakeholders to gather necessary information and documentation.
- Ensure all claims are processed in accordance with company policies and regulatory requirements.
- Maintain accurate and up-to-date records of all claims activities.
- Provide regular updates to customers on the status of their claims.
- Identify and escalate any potential issues or concerns to the Claims Manager.
- Assist in the development and implementation of process improvements to enhance the claims handling experience.
Required Skills and Qualifications:
- Previous experience in an administrative or customer service role, preferably within the insurance industry.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office, particularly Excel and Word.
- Attention to detail and a commitment to accuracy.
- Ability to work well under pressure and meet tight deadlines.
- Strong problem-solving skills and a proactive approach to work.
Desired Personal Attributes:
- Enthusiastic and motivated with a strong work ethic.
- Adaptable and able to manage multiple tasks and priorities.
- Strong interpersonal skills and ability to build rapport with customers and colleagues.
- Commitment to continuous professional development and staying current with industry standards.
About the Company:
My client is a well-established insurance provider specializing in a range of niche products, including motor add-ons, GAP insurance, weddings, excess protect, and warranties. They are known for their commitment to customer service and their supportive work environment. This is an excellent opportunity to join a dynamic team and develop your career in the insurance industry.
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Claims Administrator employer: UK Staffing Group Limited
Contact Detail:
UK Staffing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator
✨Tip Number 1
Familiarise yourself with the insurance products mentioned in the job description, such as motor add-ons and GAP insurance. Understanding these products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in conversations or networking opportunities. Since this role involves being the first point of contact for customers, showcasing your ability to handle inquiries and provide support will make you stand out.
✨Tip Number 3
Prepare examples of how you've managed multiple tasks effectively in previous roles. The ability to juggle various responsibilities is crucial for a Claims Administrator, so having specific instances ready can impress your interviewers.
✨Tip Number 4
Research the company’s values and commitment to customer service. Being able to articulate how your personal values align with theirs during the interview can show that you're a great cultural fit for the team.
We think you need these skills to ace Claims Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative or customer service roles, especially within the insurance industry. Emphasise your organisational skills and attention to detail, as these are crucial for the Claims Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job responsibilities, such as managing multiple tasks or providing excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office, particularly Excel and Word. Also, mention any experience you have with processing claims or working under pressure, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is essential for a Claims Administrator.
How to prepare for a job interview at UK Staffing Group Limited
✨Showcase Your Customer Service Skills
As a Claims Administrator, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you've handled challenging situations. Highlight your ability to communicate clearly and empathetically.
✨Demonstrate Organisational Skills
This role requires managing multiple tasks efficiently. During the interview, provide examples of how you've successfully organised your workload in past roles. Mention any tools or methods you use to stay on top of tasks and deadlines.
✨Familiarise Yourself with Insurance Products
Understanding the specific insurance products mentioned in the job description, such as GAP insurance and warranties, will give you an edge. Research these products and be ready to discuss how they work and their importance to customers.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you've identified issues and implemented solutions in previous roles. This will demonstrate your proactive approach and ability to handle pressure.
