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For Companies At a Glance
- Tasks: Engage with customers to resolve overdue accounts and negotiate repayment plans.
- Company: Join a leading finance business in Birmingham with a supportive team culture.
- Benefits: Enjoy hybrid working, 25 days holiday, and a company pension scheme.
- Other info: Great opportunities for career progression in a fast-paced environment.
- Why this job: Make a real difference by helping businesses manage their finances while developing your skills.
- Qualifications: Experience in collections or debt recovery and strong communication skills are essential.
UK Staffing Group are currently looking for a motivated and empathetic Collections Advisor to join a busy Collections team for a leading and well-established finance business based in Birmingham.
The Role
You'll be the key point of contact for business customers who have fallen behind on their finance or lease agreements, working proactively to find solutions, recover arrears, and protect both the customer relationship and the business. This is a phone-based role in a fast-paced environment - ideal for someone who thrives under pressure, communicates with confidence, and can balance firmness with genuine customer care.
- Contacting customers by phone and in writing to discuss overdue accounts and agree appropriate repayment arrangements
- Managing a caseload of accounts at varying stages of arrears, prioritising effectively and updating records accurately
- Negotiating payment plans and settlements in line with company policy
- Identifying vulnerable customers and handling those cases with appropriate sensitivity and care
- Escalating accounts to the Collections Supervisor or Legal Recoveries team where necessary
Experience Required
- Previous experience in a collections, arrears, or debt recovery role (financial services or asset finance experience is a plus)
- Strong telephone communication skills with the ability to handle difficult conversations professionally
- A customer-first mindset — you understand that behind every account is a real business with real pressures
- Good organisational skills and the ability to manage a busy caseload independently
What’s on Offer
- Hybrid Working
- 25 days holiday + bank holidays
- Company pension scheme
- Free on-site parking
- A supportive team environment with genuine progression opportunities
Collections Advisor in Birmingham employer: UK Staffing Group Limited
Contact Detail:
UK Staffing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor in Birmingham
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your customer-first mindset and strong communication skills, which are key for a Collections Advisor.
✨Tip Number 3
Be ready to share specific examples from your past experience. Think about times when you successfully managed difficult conversations or negotiated payment plans. This will help you stand out as a candidate who can handle the pressures of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Collections Advisor in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Collections Advisor role. Highlight your previous experience in collections or debt recovery, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: Since this is a phone-based role, it's crucial to demonstrate your strong telephone communication skills. Use examples from your past experiences where you handled difficult conversations with professionalism and empathy.
Emphasise Your Customer-First Mindset: We want to see that you understand the importance of customer relationships. Share instances where you've gone above and beyond to support customers, especially those in challenging situations.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at UK Staffing Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor inside out. Familiarise yourself with common challenges in collections and think about how you would handle them. This will show your potential employer that you're proactive and ready to tackle the job.
✨Practice Makes Perfect
Since this is a phone-based role, practice your telephone communication skills. Role-play difficult conversations with a friend or family member. Focus on balancing firmness with empathy, as this is crucial for maintaining customer relationships while recovering debts.
✨Showcase Your Experience
Be prepared to discuss your previous experience in collections or debt recovery. Think of specific examples where you've successfully managed a caseload or negotiated payment plans. This will help demonstrate your capability and confidence in handling similar situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing accounts, or how they support employees in dealing with vulnerable customers. This shows your genuine interest in the role and helps you assess if it's the right fit for you.