Learning & Development Business Services Officer in Poplar

Who are UK Sport? We are the UK’s trusted high-performance experts, powering our greatest athletes, teams, sports and events to achieve positive success. Investing a combination of National Lottery and Government funds, we support our Olympic and Paralympic sports to realise their world-leading potential and help bring major sporting events to the UK. Our purpose is to lead high-performance sport to enable extraordinary moments that enrich lives. We are on a mission – to create the greatest decade of extraordinary sporting moments; reaching, inspiring and uniting the nation. That mission is underpinned by three ambitions for UK high-performance sport; to keep winning and win well, to grow a thriving sporting system and to harness those to inspire positive change. Working with the sports and events we fund, DCMS, and our partner organisations across the UK high-performance system, we are building on 25 years of ever-growing success to write the UK’s next chapter for Olympic and Paralympic sport.

About the role: This is a great opportunity to play a key role in delivering high-quality learning and development across UK Sport. As Learning & Development Business Services Officer, you’ll be central to making sure our learning activity runs smoothly, from planning and coordination through to delivery and follow-up. You’ll support the operational side of L&D, ensuring everything is organised, accurate and delivered to a high standard. You’ll coordinate learning activity and events, managing schedules, logistics and communications so that sessions run seamlessly. Alongside this, you’ll maintain accurate data and records, support contract administration for suppliers and associates, and help track performance and delivery. You’ll also play a key role in monitoring workflows, spotting issues early and helping keep delivery on track. Working across systems and processes, you’ll support budget tracking, procurement and invoicing, ensuring the operational side of L&D is efficient and well-managed. This is a varied, delivery-focused role where no two days are the same. You’ll work across the full L&D lifecycle, acting as a key connector between internal teams, external providers and learners, helping to create a great experience at every stage. This is a full-time role, working on a hybrid basis, with a minimum of one day per week in the office.

Who will I be working with? You’ll work closely with the Learning & Development Business Services Manager and the wider People & Development team. You’ll also collaborate with colleagues across UK Sport, as well as working with external suppliers, associates and delivery partners to ensure learning activity is well coordinated and ready to deliver.

About you: You’re organised, proactive and take pride in getting the detail right. You’re comfortable managing multiple tasks at once, from coordinating events to maintaining data and supporting processes. You enjoy making things run smoothly and spotting ways to improve how things are done. You’re confident working with systems and data, and you understand the importance of accuracy and consistency. You communicate clearly, build positive relationships and take a service-focused approach in everything you do. Above all, you take ownership and enjoy being part of a team delivering high-quality learning experiences that make a real impact.

What you’ll bring:

• Strong organisational skills and attention to detail
• Ability to manage multiple tasks and priorities effectively
• Experience coordinating activity, events or services
• Confidence working with systems, data and administrative processes
• Clear communication and strong interpersonal skills
• A proactive, solutions-focused approach
• Comfortable supporting budgets, procurement or financial processes
• A collaborative, team-focused mindset

It’s a bonus if you also have:

• Experience supporting learning and development or training activity
• Experience working with suppliers, contractors or external partners
• Experience managing or maintaining data systems or records
• A background in business administration, operations or service delivery
• Experience identifying and improving processes

As you’ll see from the full Job Description, we’re looking for someone who takes pride in delivering a great service and enjoys making things work well behind the scenes. In return, you’ll be part of a supportive team, with the opportunity to contribute to meaningful work at the heart of high-performance sport in the UK.

Supporting You: UK Sport is the nation’s trusted high-performance experts, powering our greatest athletes, teams, sports, and events to achieve positive success. Through strategic leadership and investment of National Lottery and Government funds since 1997, UK Sport has transformed the high-performance sporting system, winning more Olympic and Paralympic medals than ever before and is recognised as one of the top nations in the world for event hosting capabilities.

At UK Sport we will utilise the following tools to support you on your own personal journey to success:

• Ways of Working Framework – UK Sport’s Ways of Working centres around a central employee engagement plan, where we work and when we work, encouraging mutual trust and respect to create a flexible approach to works with your lifestyle.
• Access to ‘The Learning Arena’ – Drive your own development through access to our World Class Digital Learning experience used by the UK’s High-Performance Coaches, Athletes and Practitioners.
• Enhanced Induction Programme – Ensuring you touch every part of the business and an introduction with our CEO within your first three months.
• 30 days Annual Leave + all UK Bank Holidays.
• Holiday Buy & Sell Scheme – Buy extra holiday for that holiday of a lifetime, to spend extra time with your loved ones or sell up to 5 days if that’s a more practical option for you and your lifestyle.
• Enhanced Family Leave – up to 26 weeks full pay for parents with 12 months’ service or more, and inclusive policies to cover baby loss, fertility treatment and menopause.
• Enhanced Sick Leave – up to 6 months at full pay from day one.
• Sports Leave – up to 4 days off to be a competitor or an official, encouraging you to give back to the sporting community.
• Compassionate Leave - up to 5 days’ time off to support the loss or serious illness of loved ones.
• Emergency Leave – up to 5 days’ full pay to cover life’s unplanned events.
• Healthy Lifestyle Allowance - up to £50 a month encouraging our employees to pursue sport, hobbies and development opportunities.
• Pension – UK Sport matches 10% of your annual salary into your pension to help you save for the future.
• Employee Support – We know it’s sometimes helpful to talk to someone impartial. UK Sport provides all employees with access to confidential assistance and therapy through fully trained counsellors on any personal and financial matters they may face.
• Travelling to Work – Whether you choose to take the train or cycle to one of our offices, UK Sport can support a season ticket loan or purchasing a bike through the Cycle to Work scheme.

A Place For Everyone: With all our office-based roles available across any of our Manchester, Loughborough or London offices, we are committed to building a diverse and inclusive workplace culture where difference is embraced, and exceptional talents can flourish. We strongly encourage applicants from all backgrounds and walks of life, and we’re interested to hear from people that may require flexible working patterns or may want to work less than a full-time contract. As we strive to ensure our workforce is more reflective of UK society, we particularly welcome applications from people with ethnically diverse backgrounds or with a disability or long term health condition as these groups are currently underrepresented at UK Sport.

We guarantee interviews to applicants who meet the minimum criteria for the role if: They have a physical or mental impairment that has a “substantial” and “long-term” negative effect on their ability to do normal daily activities, or Who do not identify as White British/English/Welsh/Scottish/Northern Irish. To qualify, you need to demonstrate in your application that you meet the minimum criteria for the role and belong to one of the above groups. If you have a disability, please contact us to discuss any adjustments you may need at interview or in the role, if successful. It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the minimum job criteria. For example, in certain recruitment situations, such as an extremely high number of applications that have opted into the scheme and high-peak times, we may have to limit the overall number of interviews offered to all candidates.

UK SPORT IS PROUD TO BE AN EQUAL OPPORTUNITIES EMPLOYER. At UK Sport we are determined to lead by example, striving to be a role model organisation in all we do in equality, diversity and inclusion, from leadership to delivery.

Our Values: Pride & Passion, Commitment to excellence, Integrity and openness, Working together.

Our Offices: We have three modern and accessible offices available to all UK Sport Staff: London 6th Floor, 10 South Colonnade, London, E14 4PU; Loughborough Pavilion 3 Level 2 Sport Park, 3 Oakwood Drive, Loughborough, Leicestershire, LE11 3QF; Manchester - 299 Alan Turing Way, Manchester, M11 3BS.

Our People: UK Sport Perks include 10% Pension Employer contribution, 30 days' annual leave, Hybrid Working, Retail discounts, Sports Leave, Enhanced Parental Leave, £600 Healthy Lifestyle Allowance and more!