At a Glance
- Tasks: Lead IT service strategy and ensure reliable technology for colleagues and customers.
- Company: Join a dynamic company on a mission to improve credit services.
- Benefits: Enjoy hybrid working, competitive salary, and 28 days holiday plus more.
- Other info: Be part of an inclusive culture that celebrates diversity and supports wellbeing.
- Why this job: Make a real impact in a supportive environment that values your unique perspective.
- Qualifications: ITSM expertise with certifications like ITIL and experience in managing IT services.
The predicted salary is between 55000 - 65000 £ per year.
Location: Thorpe Park, Leeds, Hybrid working
Join us as Senior IT Service Manager and play a key role in keeping our technology reliable for colleagues and customers. You’ll shape and deliver our IT service strategy, ensuring consistent services across the business and strong performance from partners such as Fujitsu, Microsoft, Maintel, CloudClevr and others.
The role oversees core IT service processes — incident, problem, change and service introduction — setting clear standards, managing risks, and driving operational resilience and disaster recovery with robust, tested plans. A focus on continual improvement is essential, monitoring SLAs and KPIs and promoting best‑practice frameworks like ITIL. Strong relationship‑building is key, acting as an escalation point, collaborating with senior leaders, and engaging with suppliers.
You will also lead a high‑performing IT Service team by setting expectations, coaching for success and promoting accountability and collaboration. Effective budget management ensures maximum value from internal teams and external partners.
What we are looking for:
- Professional ITSM expertise supported by certifications such as ITIL.
- Deep understanding of IT service management frameworks and cross‑domain IT disciplines (Applications, Data, Infrastructure, Service Management).
- Strong capability in incident, problem, and change management, including minimising impact and managing workarounds/known errors.
- Proven experience running IT Service/Operations functions in complex or large organisations.
- Skilled in leading teams (5+ FTE) and managing multiple vendors, including day‑to‑day service delivery with major partners such as Fujitsu.
- Demonstrated track record in optimising IT services, improving service levels, and driving cost efficiency.
If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for.
What you’ll get:
- A discretionary annual bonus to reward your impact.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds—collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
So, who are we? We’re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their ‘Best Places to Work’ list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great.
We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.
Ready to join us? At Lowell, we’re committed to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.
We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today and help drive the stability, performance and continual improvement of our IT services. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you.
Senior IT Service Manager in Leeds employer: UK Shared Services
At Lowell, we pride ourselves on being a top employer, offering a vibrant work culture that champions inclusivity and personal growth. With hybrid working options, generous holiday allowances, and a focus on employee wellbeing, we ensure our team members feel valued and supported. Join us in Leeds, where you'll have the opportunity to lead a high-performing IT Service team while making a meaningful impact in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Service Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their IT service strategy and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in making a difference.
✨Tip Number 3
Showcase your leadership skills! When discussing your past experiences, highlight how you’ve led teams and managed vendor relationships. Use specific examples that demonstrate your ability to drive operational resilience and improve service levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of making credit work better for everyone.
We think you need these skills to ace Senior IT Service Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior IT Service Manager role. Highlight your ITSM expertise, certifications like ITIL, and any relevant experience with incident, problem, and change management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this role and how your unique perspective can contribute to our team. Don’t forget to mention your experience in leading teams and managing vendors!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to optimise IT services and improve service levels. Numbers and metrics can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at UK Shared Services
✨Know Your ITIL Inside Out
As a Senior IT Service Manager, you'll need to demonstrate your expertise in ITIL and other service management frameworks. Brush up on the key principles and be ready to discuss how you've applied them in past roles, especially in incident, problem, and change management.
✨Showcase Your Leadership Skills
This role involves leading a high-performing IT Service team, so be prepared to share examples of how you've successfully managed teams in the past. Highlight your coaching techniques and how you promote accountability and collaboration among team members.
✨Understand the Business Landscape
Familiarise yourself with the company’s partners like Fujitsu and Microsoft. Be ready to discuss how you would manage relationships with these vendors and ensure consistent service delivery. Showing that you understand their operations will set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in previous roles, particularly around operational resilience and disaster recovery, and prepare to explain how you tackled them effectively.
