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- Tasks: Lead the UX journey, enhancing user experiences on our website and digital products.
- Company: Join a mission-driven company focused on making credit work better for everyone.
- Benefits: Enjoy hybrid working, competitive bonuses, flexible benefits, and 28 days holiday.
- Why this job: Shape digital experiences that genuinely improve lives and make a real impact.
- Qualifications: Strong UX research skills and experience in collaborative design processes.
- Other info: Dynamic environment with a culture that celebrates wellbeing and personal growth.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Location: Thorpe Park, Leeds, Hybrid working. Join us as UX Lead! This role looks after the full journey of how people experience our website and digital products, from first ideas through to live designs. You’ll spend time understanding what users need, what frustrates them, and how they move through our online journeys, then use those insights to make things clearer, easier and more intuitive. This includes researching user behaviour, testing ideas, and turning feedback into practical design improvements. You’ll create simple visuals like wireframes, journeys and prototypes to show how pages and tools should work and help make sure information is easy to find and flows logically. You’ll also share your findings with teams across the business, helping everyone understand the user’s point of view and make better decisions that improve the overall digital experience.
What we are looking for:
- Strong experience planning and delivering user research, using interviews, usability testing, surveys and desk research (both qualitative and quantitative) to understand user needs and behaviours.
- Confidence translating insight into design outputs, including wireframes, prototypes, personas and journey maps, to help teams visualise and improve user journeys.
- Experience working collaboratively across disciplines, partnering closely with designers, product managers and developers to inform decisions and align on user‑centred solutions.
- Well‑organised and adaptable, able to manage multiple priorities, plan work effectively, and deliver at pace in a fast‑moving digital environment.
If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for.
What you’ll get:
- A discretionary annual bonus to reward your impact.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds—collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
So, who are we? We’re on a mission to make credit work better for all. We celebrate and share success, learn from failure, embrace change, and savour challenge. Ready to join us? Apply now and help shape digital experiences that genuinely work for people. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you.
UX Lead in Leeds employer: UK Shared Services Ltd
Contact Detail:
UK Shared Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend UX meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, including wireframes, prototypes, and user research insights. Make sure it’s easy to navigate and visually appealing—just like the designs you aim to create!
✨Tip Number 3
Prepare for interviews by practising common UX questions and scenarios. Think about how you’d approach user research or design challenges, and be ready to share your thought process. We want to see how you tackle real-world problems!
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t tick every box, your unique perspective could be just what we need. Remember, we value diverse experiences and ideas, so go for it!
We think you need these skills to ace UX Lead in Leeds
Some tips for your application 🫡
Show Your Passion for UX: When writing your application, let your enthusiasm for user experience shine through! Share specific examples of how you've improved user journeys in the past and why you're excited about making digital experiences better.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the UX Lead role. We want to see how your background fits with our mission and the specific requirements mentioned in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and avoid jargon. Remember, we’re looking for someone who can make complex ideas simple and intuitive!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at UK Shared Services Ltd
✨Know Your Users
Before the interview, dive deep into understanding user behaviour and needs. Familiarise yourself with common research methods like usability testing and surveys. Being able to discuss how you’ve applied these insights in past projects will show your potential employer that you’re not just a designer, but a user advocate.
✨Showcase Your Design Process
Prepare to talk through your design process, from wireframes to prototypes. Bring examples of your work that illustrate how you’ve turned user feedback into practical design improvements. This will help the interviewers visualise your approach and understand how you can contribute to their team.
✨Collaborative Spirit
Highlight your experience working with cross-functional teams. Be ready to share specific examples of how you’ve partnered with designers, product managers, and developers to create user-centred solutions. This demonstrates your ability to communicate effectively and work collaboratively, which is crucial for the UX Lead role.
✨Stay Organised and Adaptable
In a fast-paced digital environment, being organised is key. Discuss how you manage multiple priorities and adapt to changing circumstances. Sharing strategies you’ve used to stay on track will reassure the interviewers that you can handle the demands of the role while delivering quality results.
